Automotive Technical Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients

• Oversee both inbound and outbound communications

• Interact with customers through phone, email, chat, and/or social media

• Deliver first-level technical support to consumers

• Solve technical issues in a dynamic, customer-focused environment

• Diagnose client service and device-specific problems, including Wi-Fi and internet connectivity

• Effectively manage and de-escalate issues

• Escalate interactions when necessary and appropriate

• Address assistance requests and/or process payments

• Monitor call-related information for auditing and reporting purposes

• Provide insights on call-related issues

• Perform upselling as needed

⛳️ Requirements

• High School Diploma or equivalent qualification

• At least 6 months of experience in technical and customer service

• Must be 18 years of age or older

• Capable of typing a minimum of 25 words per minute

• Proficient with desktop computer systems

• Basic knowledge of Windows-based operating systems

• Strong computer skills, including navigation, data entry accuracy, and typing proficiency

• A dedicated workspace near the router with a hardwired Ethernet connection

• An internet speed of at least 25 Mbps for downloads and 10 Mbps for uploads

• ISP latency must be under 50ms

• Internet connection should not be satellite, mobile data/hotspot, P2P, or VPN

• Proof of internet speed is required

• Must live in one of the eligible U.S. states listed

🏝️ Benefits

• Medical, vision, and dental health benefits for eligible team members

• Resources for mental health and well-being

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs as applicable

• Competitive 401(K) plans

• Life insurance coverage

• Supplemental medical insurance

• Critical care insurance

• Pet insurance options

• FSA plans available

• Discounts from retailers

• Opportunities for career advancement

• An inclusive and diverse workplace culture