Automotive Sales & Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Professionally manage both inbound and outbound customer interactions.

• Develop rapport and assess customer needs using effective discovery methods.

• Showcase and advocate for products, services, and membership advantages.

• Customize recommendations to align with each customer's unique situation.

• Recognize retention opportunities and inform members about benefits, services, plans, coverage options, features, and value-added services.

• Implement consultative retention strategies to maintain memberships and enhance customer loyalty.

• Address and de-escalate customer issues efficiently.

• Elevate interactions when appropriate.

• Document call-related information for auditing and reporting purposes.

• Engage in coaching sessions, sales training, team meetings, potential client calls, and initiatives for continuous improvement.

• Achieve or surpass sales, conversion, revenue, and customer satisfaction objectives.

• Identify opportunities for upselling and cross-selling.

• Accurately process sales transactions, service enrollments, and payment arrangements.

• Respond to questions, objections, and concerns with clear and compelling offers and rebuttals.

• Aim to upsell during every call.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of sales experience, ideally in a call center, retail, membership, or customer-centric environment.

• Demonstrated ability to meet or exceed sales, conversion, or performance targets.

• Must be at least 18 years old.

• Ability to type a minimum of 25 words per minute.

• Strong skills in communication, persuasion, negotiation, and relationship-building.

• Excellent active listening skills with the capacity to identify customer needs and propose suitable solutions.

• Proven ability to influence customer choices and retain business through relationship-building and problem-solving techniques.

• Comfortable operating multiple software applications, systems, and sales tools at once.

• Proficient with desktop computer systems and familiar with Windows-based environments.

• Dedicated workspace near the router for a wired Ethernet connection.

• Minimum internet speed of 25 Mbps download and 10 Mbps upload, with ISP latency under 50ms.

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is required.

• Previous customer service and sales experience is preferred.

• A college degree is preferred but not mandatory.

• Ability to collaborate effectively with team members, supervisors, and support departments.

• Strong organizational, problem-solving, analytical, critical-thinking, and emotional intelligence skills.

• Ability to prioritize tasks and perform well under pressure.

• Ability to work within a structured schedule that includes various shifts.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs.

• Competitive 401(k) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• Flexible Spending Account (FSA) plans.

• Discounts at retailers.

• Opportunities for career advancement.

• Coaching sessions and sales training.

• An inclusive and diverse workplace culture.