Automotive Sales & Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing communications.

• Professionally manage customer interactions, build rapport, and assess customer needs.

• Present and advocate for products, services, and membership advantages.

• Customize recommendations based on each customer's unique situation.

• Recognize retention opportunities and inform members about benefits, services, plans, coverage options, and solutions.

• Utilize consultative retention strategies to maintain memberships and enhance customer loyalty.

• Address and defuse issues effectively.

• Escalate interactions when required.

• Monitor call-related information for auditing and reporting purposes.

• Engage in coaching sessions, sales training, team meetings, client calls, and ongoing improvement efforts.

• Achieve or surpass sales, conversion, revenue, and customer satisfaction goals.

• Discover upselling and cross-selling possibilities.

• Accurately process sales transactions, service enrollments, and payment arrangements.

• Respond to questions, objections, and concerns with clear and convincing offers.

• Aim to upsell on every call.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of sales experience, ideally in a call center, retail, membership, or customer-centric setting.

• Demonstrated ability to meet or exceed sales, conversion, or performance targets.

• Must be at least 18 years of age.

• Capable of typing a minimum of 25 words per minute.

• Strong skills in communication, persuasion, negotiation, and relationship-building.

• Excellent active listening skills with the capacity to identify customer needs and propose suitable solutions.

• Proven ability to influence customer decisions and effectively retain business through relationship-building and problem-solving techniques.

• Comfortable using multiple software applications, systems, and sales tools simultaneously.

• Familiar with desktop computer systems and have general knowledge of Windows-based systems.

• A dedicated workspace near a router for a hardwired Ethernet connection.

• Minimum internet speed of 25 Mbps download and 10 Mbps upload.

• ISP latency must be under 50ms.

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is required.

🏝️ Benefits

• Medical, vision, and dental health coverage.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• FSA plans.

• Discounts from retailers.

• Opportunities for career advancement.

• A culture that promotes inclusion and diversity.

• Support for active-duty service members, veterans, and military families.