Automation Support Engineer – NOC

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the daily operations of Cerby’s automation platform, ensuring its reliability and performance.

• Investigate and troubleshoot failed automation executions by utilizing logs, browser tools, and internal dashboards.

• Work collaboratively with engineering and support teams to resolve automation issues and escalate when necessary.

• Monitor alerts and automation queues to proactively address errors and delays.

• Review and modify XPath, selectors, or flow parameters in response to changes in application UI.

• Participate in automation testing and quality assurance cycles.

• Maintain documentation of known issues, root causes, and solutions within a support knowledge base.

⛳️ Requirements

• 1–3 years of experience in automation support, QA, NOC, or IT operations.

• At least 1 year of experience with JavaScript; TypeScript knowledge is a plus.

• Proficient in coding, testing, debugging, and employing automation techniques.

• Experience in troubleshooting web technologies (HTML/CSS) using browser developer tools.

• Strong analytical and problem-solving capabilities, with the ability to work with logs, error traces, and system outputs.

• Familiarity with REST APIs and JSON.

• Ability to communicate effectively with both technical and non-technical stakeholders.

• Organized and process-oriented mindset with a keen attention to detail.

• Familiarity with monitoring tools such as Datadog.

• Knowledge of version control systems like Git.

• Experience with ticketing systems such as Zendesk and Jira.

• Capability to work independently as well as collaboratively within a distributed team.

• Availability for on-call or rotational support schedules.

• Must be based in Mexico for remote work.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible work hours and remote work opportunities.

• Professional development and training programs.

• Health and wellness benefits.