Automation Support Engineer – NOC

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the daily operations of Cerby’s automation platform, ensuring its reliability and performance.

• Analyze and troubleshoot failed automation executions using logs, browser tools, and internal dashboards.

• Work collaboratively with engineering and support teams to resolve automation issues and escalate as necessary.

• Monitor alerts and automation queues to proactively address errors and delays.

• Review and modify XPath, selectors, and flow parameters to accommodate changes in the application UI.

• Contribute to automation testing and quality assurance processes.

• Document known issues, root causes, and solutions in a support knowledge base.

⛳️ Requirements

• 1–3 years of experience in automation support, QA, NOC, or IT operations.

• Over 1 year of experience with JavaScript; knowledge of TypeScript is advantageous.

• Proficient in coding, testing, debugging, and utilizing automation techniques.

• Experience in troubleshooting web technologies (HTML/CSS) using browser developer tools.

• Strong problem-solving abilities and capability to work with logs, error traces, and system outputs.

• Familiarity with REST APIs and JSON.

• Ability to communicate effectively with both technical and non-technical stakeholders.

• Organized and process-oriented mindset with a keen attention to detail.

• Experience with monitoring tools such as Datadog.

• Knowledge of version control systems like Git.

• Familiarity with ticketing systems such as Zendesk and Jira.

• Capability to work independently as well as part of a distributed team.

• Availability for on-call or rotational support schedules.

• Preferred: Experience with RPA platforms or workflow automation tools.

• Preferred: Exposure to authentication mechanisms such as MFA and OAuth.

• Preferred: Basic experience in writing or maintaining test scripts.

• Preferred: Background in SaaS operations or identity and access management.

🏝️ Benefits

• Remote work opportunity within Mexico.

• Availability for rotational/on-call support schedules.