Automation Engineer

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Collaborate with Steady State teams through interviews and shadowing to gain insights into operational tasks.

• Evaluate ServiceNow ticket data to pinpoint recurring, manual, and time-intensive activities.

• Measure task frequency and required effort.

• Assess automation possibilities based on ticket volume, risk level, and operational significance.

• Develop automation use cases in conjunction with Steady State leadership.

• Document best practices, essential procedures, and maintenance/deployment tasks into reusable Ansible playbooks and roles.

• Create and manage Terraform Infrastructure as Code for consistent provisioning and configuration.

• Construct and oversee GitLab CI/CD pipelines to package, test, and safely deploy automation solutions to production.

• Handle automation secrets, credentials, and certificates using HashiCorp Vault.

• Utilize JFrog Artifactory, including Xray, Catalog, and Curation, for managing and securing automation artifacts.

• Confirm new automation against existing manual procedures before phasing out manual tasks.

• Monitor and report on automation coverage and reductions in manual ticket volume.

• Document automated processes, playbooks, and pipeline configurations.

• Analyze ticket trends to identify new recurring tasks and maintain the automation backlog.

⛳️ Requirements

• U.S. Citizenship and Residency Required.

• 3-5 years of relevant experience as outlined in the job summary.

• BA/BS degree or equivalent professional experience.

• 6-8 years of experience in automation, DevOps, or platform engineering roles.

• Practical experience in production environments using Ansible, Terraform, GitLab CI/CD, and HashiCorp Vault.

• Familiarity with analyzing ticket/incident data via ServiceNow or a comparable ITSM tool.

• Comfortable in gathering requirements through interviews and process walkthroughs.

• Proficient working knowledge of Windows and Linux systems administration, storage, and backup operations.

• Strong scripting skills in Bash, Python, PowerShell, or similar languages.

• Understanding of DevSecOps principles and software supply chain security.

• Ability to work independently with minimal supervision.

• Excellent communication skills and capability to collaborate across development, security, and operations teams.

• Eligibility for any necessary U.S. Government authorizations for access to export-controlled commodities and technology.

🏝️ Benefits

• Unlimited paid time off.

• 401(k) matching.

• Comprehensive healthcare coverage.

• HSA matching.

• Continuous learning opportunities.

• Video interviews incorporated into the hiring process.