Automation Engineer

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Collaborate with Steady State teams through interviews and observation to gain insights into operational tasks.

• Evaluate ServiceNow ticket data to pinpoint repetitive, manual, and labor-intensive activities.

• Measure task frequency and effort, prioritizing automation possibilities based on volume, risk, and operational significance.

• Develop automation use cases in partnership with Steady State leadership.

• Create reusable Ansible playbooks and roles to establish best practices, procedures, and maintenance/deployment tasks.

• Design and maintain Terraform infrastructure as code to ensure consistent provisioning and configuration.

• Construct and uphold GitLab CI/CD pipelines for packaging, testing, and securely deploying automation.

• Oversee automation secrets, credentials, and certificates utilizing HashiCorp Vault.

• Utilize JFrog Artifactory, including Xray, Catalog, and Curation, for managing and securing automation artifacts.

• Validate automation against current manual procedures prior to discontinuing manual processes.

• Monitor and report on automation coverage and the reduction in manual ticket volume.

• Document automated processes, playbooks, and pipeline configurations.

• Observe ticket trends and manage the automation backlog.

⛳️ Requirements

• U.S. Citizenship and Residency is mandatory.

• BA/BS degree or equivalent professional experience.

• 6-8 years of experience in automation, DevOps, or platform engineering roles.

• Practical experience with Ansible, Terraform, GitLab CI/CD, and HashiCorp Vault in a production environment.

• Experience with analyzing ticket/incident data through ServiceNow or a comparable ITSM tool.

• Proven ability to gather requirements through interviews and process walkthroughs.

• Working knowledge of Windows and Linux systems administration, storage, and backup operations.

• Strong scripting skills in Bash, Python, PowerShell, or similar languages.

• Familiarity with DevSecOps principles and software supply chain security.

• Capacity to work independently with minimal supervision.

• Excellent communication skills across development, security, and operations teams.

• Eligibility for any necessary U.S. Government authorizations related to export-controlled commodities and technology.

🏝️ Benefits

• Unlimited paid time off.

• 401(k) match.

• Comprehensive healthcare.

• HSA matching.

• Ongoing learning opportunities.

• Video interviews as part of the hiring process.