Automation and Software Specialist

This is a fully remote position, open to applicants in Italy.

📋 Description

• Provide both remote and on-site technical assistance for software applications, automation systems, and diagnostic devices deployed at customer sites and within the company's laboratory.

• Install, configure, test, and commission software solutions, automation platforms, and diagnostic systems in accordance with established technical specifications and customer needs.

• Conduct integration tasks between diagnostic instruments and Laboratory Information Systems (LIS), ensuring accurate data exchange and system operation.

• Assist in instrument validation, qualification, acceptance testing, and go-live procedures for software and automation solutions.

• Provide customer training on software applications, automation workflows, and system functionality.

• Assess customer requirements and identify potential for software upgrades, workflow enhancements, automation improvements, and system advancements.

• Work in collaboration with Technical Support, Automation Management, IT Management, and external manufacturers to investigate and resolve software, connectivity, and automation-related challenges.

• Serve as the primary technical liaison with manufacturers’ software support organizations for the escalation and resolution of intricate technical challenges.

• Ensure thorough documentation and traceability of software versions, configurations, updates, and customer interactions.

• Support practices related to data integrity, cybersecurity, backup, and access control associated with software and connected diagnostic systems.

• Keep technical expertise up to date through ongoing training on new products, software updates, automation technologies, and connectivity standards.

⛳️ Requirements

• Bachelor's or Master's Degree in Software Engineering, Computer Engineering, Automation Engineering, Biomedical Engineering, Information Technology, or a related scientific field.

• Previous experience in technical support, laboratory software, medical devices, diagnostic instrumentation, automation systems, or IT environments.

• Familiarity with laboratory workflows and diagnostic systems is considered advantageous.

• Proficient knowledge of software installation, configuration, troubleshooting, and maintenance.

• Understanding of diagnostic instrumentation and laboratory automation systems.

• Comprehension of Laboratory Information Systems (LIS), instrument interfacing, and data communication protocols.

• Basic understanding of computer networks, operating systems, databases, and cybersecurity principles.

• Capability to analyze and resolve software, system integration, and connectivity issues.

• Awareness of quality and regulatory standards relevant to medical devices and IVD environments.

• Ability to prepare and sustain technical documentation and service records.

• Proficient in Microsoft Office and common software support tools.

• Strong command of written and spoken English.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and continuous training.

• Comprehensive health and wellness benefits.

• Flexible work arrangements to support work-life balance.

• Collaborative and innovative work environment.