Auto Insurance Claims Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and inspire claims personnel, ensuring that workflow, workload, and service standards are efficiently achieved.

• Formulate strategies aimed at reducing loss expenses while ensuring effective claim processing.

• Establish and evaluate performance metrics for accountability and team success.

• Supervise and ensure adherence to regulatory compliance while minimizing complaints.

• Manage, assess, and authorize claims, with a close watch on high-priority cases.

• Mentor adjusters to attain or surpass service goals and regulatory standards.

• Negotiate claims to secure favorable results and reduce costs.

• Promote teamwork within the Claims Department among staff, supervisors, and management.

• Recognize areas for process enhancement to ensure operational excellence.

⛳️ Requirements

• A Bachelor’s degree or higher is required.

• At least 3 years of relevant experience in claims management.

• Experience in Indiana and/or Pennsylvania is preferred.

• Familiarity with Illinois, Tennessee, or Texas is advantageous.

• Experience in nonstandard auto insurance is a plus.

• Strong customer service abilities are essential.

• Expertise in fast-track claim processing is necessary.

• Proficient in negotiating with attorneys and pro se litigants.

• Outstanding written and verbal communication skills are required.

• Competence with technology and coverage/liability analysis is necessary.

• High level of responsibility, problem-solving, and organizational skills is essential.

• Bilingual Spanish is preferred.

🏝️ Benefits

• 401K with a company match of up to 6%.

• Options for Blue Cross Blue Shield PPO, HMO, or HSA plans.

• Coverage for dental and vision.

• Access to telemedicine services.

• A minimum of 6 paid holidays.

• Paid time off (PTO) for vacation, personal, or sick days.

• Separate personal days for illness, family needs, appointments, or personal matters.

• Employee recognition for significant work milestones.

• Paid training opportunities.

• Reimbursement for state licensing.

• Opportunities for career advancement.

• Inclusive holiday celebrations.

• Bonuses for employee referrals.

• Virtual team meetings.