Auto Appraiser

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Evaluate, estimate, negotiate, and assess both first- and third-party auto physical damage claims.

• Ensure a consistent quality of service throughout the entire claim life cycle.

• Efficiently manage assignments and travel to vehicle or equipment locations as needed.

• Assess claims and determine physical claim values utilizing company resources, estimation, and evaluation software.

• Create and document appraisals for vehicle and equipment damage, including Actual Cash Values and Replacement Values.

• Collaborate with designated Claim Professionals from the initial investigation through to final recovery.

• Negotiate claim values and necessary payments with customers and repair facilities.

• Establish settlement amounts for applicable total-loss claims.

• Negotiate and communicate claim settlements within authorized limits and initiate payments accordingly.

• Provide inspection support across various business lines and departments, including during catastrophe responses.

• Review coverage, policy conditions, exclusions, and endorsements pertinent to auto damage claims.

• Oversee the repair process and set appropriate claim and expense reserves.

• Create and update action plans while maintaining effective records for vehicle repair resolutions.

• Communicate assessments of claim damage following negotiations with repair facilities.

• Secure authorization to initiate payments to either customers or repair facilities.

• Engage in the Catastrophe Response Program, which may require deployment for a minimum of 16 days.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED with at least one year of auto appraisal experience.

• Valid Driver's License is required.

• Associate's Degree, Bachelor's Degree, or Technical School Degree is preferred.

• State appraiser and claim handling licenses (as applicable).

• Preferred two years of auto appraisal experience; prior experience with an insurance carrier is advantageous.

• Strong technical foundation with extensive knowledge of auto repair, techniques, terminology, and construction.

• Comprehensive understanding of claims appraisal systems and overall claim processes.

• Proficient in Windows applications, including Excel and Word.

• Willingness to participate in Auto Catastrophe response, including potential extended deployment and unscheduled travel with minimal notice.

• Strong mathematical and negotiation abilities.

• Capability to stay updated on jurisdictional laws and regulations while effectively communicating compliance requirements.

• Commitment to ongoing education.

• A valid driver's license is essential.

• Insurance license(s) may be necessary and should generally be obtained within three months of employment, along with ongoing continuing education credits.

🏝️ Benefits

• Health insurance available for employees and eligible family members starting from the first day of employment.

• 401(k) plan with dollar-for-dollar matching up to the first 5% of eligible compensation.

• Paying it Forward Savings Program designed for employees with student loan debt.

• Pension Plan fully funded by Travelers.

• A minimum of 20 days of Paid Time Off each year.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, and caregiving support.

• Complimentary professional counseling services, health coaching, and mental health resources.

• Matching Gift and Volunteer Rewards program.