Auto Appraiser

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct inspections and evaluations of vehicle damage resulting from accidents, weather conditions, and other covered incidents through virtual or on-site assessments.

• Review estimates and work closely with repair facilities to ensure precision, consistency, and excellence across claims.

• Generate repair estimates utilizing industry-standard estimating software.

• Assess and resolve vehicle total losses by determining actual cash value through market research, analysis of comparable vehicles, and valuation tools.

• Negotiate repair expenses and settlements with body shops, customers, and third-party claimants.

• Identify and record pre-existing damages, prior repairs, and potential indicators of fraud.

• Collaborate with claims representatives, body shops, and vendors to coordinate repairs, authorize additional costs, and address coverage or repair concerns.

• Clarify the appraisal process, respond to inquiries, and keep vehicle owners updated throughout the claims process.

• Adapt to new technology implementations, system upgrades, and digital tool introductions, including AI-related technologies.

• Act as a technical resource for auto claims staff and provide guidance to claim professionals regarding claim damages.

• Execute additional responsibilities as required.

⛳️ Requirements

• Bachelor’s Degree.

• Active adjuster license, where applicable.

• A minimum of two years of experience in auto physical damage appraisal.

• Proficient in claims management and estimating software.

• Advanced proficiency in Microsoft Office and enterprise technology systems and platforms.

• Strong verbal and written communication abilities.

• Capacity to exercise sound judgment and make effective decisions.

• Exceptional customer service capabilities.

• Keen attention to detail and strong organizational skills.

• Ability to manage multiple tasks and prioritize effectively.

• Demonstrated conflict resolution abilities.

• Capability to handle stress and maintain professionalism under pressure.

• Basic understanding of insurance principles and terminology, state insurance regulations, and claims handling requirements.

• Ability to learn quickly from experience and apply knowledge to new situations.

• High School Diploma or GED is required.

• One year of experience in auto physical damage appraisal or a similar claims-related role, or successful completion of the required Travelers Claim Representative training program.

• Valid driver's license.

🏝️ Benefits

• Health insurance for employees and eligible family members beginning on the first day of employment.

• 401(k) matching dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum.

• Paying it Forward Savings Program featuring annual 401(k) contributions for eligible student loan payments.

• Pension Plan fully funded by Travelers.

• A minimum of 20 days of paid time off each year.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, and caregiving support.

• Complimentary professional counseling services, health coaching, and mental health resources.

• Matching Gift and Volunteer Rewards program.