Authorization Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the authorization-denial pipeline at the trend level.

• Analyze root causes among payers and lead efforts for systemic resolution.

• Develop and maintain automated workflows to minimize manual authorization tasks.

• Oversee and nurture the authorization team, focusing on staffing, quality audits, and productivity standards.

• Manage essential partner relationships concerning authorization-specific matters.

• Address escalations and implement process improvements with partners.

• Represent the authorization function during cross-functional discussions with payor partnerships.

• Collaborate with Billing, Eligibility, and Coding teams to resolve cross-departmental issues.

• Highlight systemic authorization trends for escalation.

• Prepare the function for new frameworks and partnerships as Grow expands.

• Report directly to the Pre-Bill Operations Manager.

• Supervise the Authorization Specialist and the outsourced authorization-entry team.

⛳️ Requirements

• Minimum of 3 years of experience in authorization, utilization management, patient access, or medical billing.

• At least 1 year of experience in a management role.

• Proficient in SQL or the ability to quickly become proficient.

• Comfortable leading and validating data-driven, automated workflows.

• Experience in people management, preferably in authorization, utilization management, or patient access.

• Strong analytical skills to identify denial trends across payers.

• Capable of managing external partner relationships and escalating issues in a professional manner.

• Ability to establish and enforce repeatable workflows for a high-volume, complex function.

• Adaptable to a fast-paced, evolving environment.

• Previous experience with the VA Community Care Network or other government payer authorization is a plus.

• Prior experience with Employee Assistance Programs, such as Cigna or Octave, is advantageous.

• Experience in building or scaling operational functions is beneficial.

• Hands-on experience with SQL or workflow automation is a plus.

• Must currently reside in the United States.

• Must indicate whether sponsorship will be necessary to work in the United States.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability insurance.

• Free access to therapy through the Grow platform for US employees.

• Retirement savings programs.

• Equity opportunities.

• Flexible time off policies.

• Company-paid holidays.

• Company-wide Winter Break.

• Up to 18 weeks of paid parental leave.

• Stipend for new child expenses.

• Dedicated weekly flexible time for self-care.

• Annual Wellness & Development Stipend.

• Pre-tax commuter benefits for team members working from hub locations.

• Support for home workspace setup.

• Meal benefits.

• Wellness memberships.

• Access to virtual care.

• Discounts on pet insurance where applicable.

• Global travel assistance.

• Fully remote work arrangement.

• Company and department offsites 2–3 times each year.