Attendee Experience Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and conduct quality assurance on registration websites and mobile applications.

• Oversee the complete registration process for various programs.

• Collaborate with Program Leads and clients to devise strategies for registration setup and workflow.

• Serve as the primary contact for attendee data management, including rooming lists, cancellations, travel manifests, and reporting.

• Ensure records are accurate and current across all systems.

• Provide exceptional customer service to attendees throughout the registration and on-site experience.

• Address attendee inquiries with professionalism and promptness.

• Create and/or oversee program materials such as name badges, communications, surveys, and welcome items.

• Manage printing and shipping logistics in conjunction with the Operations Support Team.

• Assist Program Leads with timelines, program summaries, expense reimbursements, and cost tracking/savings.

• Work in tandem with creative, travel, production, on-site support, and staffing teams.

⛳️ Requirements

• Expertise in Cvent, meeting applications, and other registration platforms.

• Exceptional organizational abilities and meticulous attention to detail.

• Capability to juggle multiple priorities and adhere to tight deadlines.

• Outstanding written, verbal, and interpersonal communication skills.

• Strong dedication to customer service.

• Proficient in critical thinking, problem-solving, and adaptability.

• Willingness to travel at least 35% of the time.

• Experience in pharmaceutical, franchise, or commercial event settings (preferred).

• Advanced skills in Excel and data management (preferred).

• Availability to work during U.S. business hours.

🏝️ Benefits

• A collaborative, people-first culture that emphasizes teamwork and connection.

• The chance to play a pivotal role in executing impactful, high-quality events.

• A fast-paced, dynamic environment with a diverse range of programs and clients.

• Opportunities for exposure to cross-functional teams and comprehensive event execution.

• A growing organization where your contributions will have a direct impact.