Atlassian Cloud Administration

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee and manage configurations for Jira Software Cloud and Confluence Cloud.

• Set up workflows, issue types, schemes, custom fields, permissions, and automation rules.

• Administer and maintain permission groups in alignment with governance and project requirements.

• Ensure the consistent application of SDLC workflows and naming conventions.

• Facilitate and support Rovo AI and Atlassian Intelligence functionalities within Jira and Confluence.

• Aid users in utilizing AI-assisted features such as summarization, enhanced search capabilities, suggestions, and smart automation.

• Support the rollout of new AI functionalities and assist teams in adopting AI tools.

• Provide administration support for Phoenix Incident Management, DX, and Tempo Timesheets.

• Manage Jira add-ons and ensure the integrity of configurations.

• Assist in troubleshooting and supporting integrations among Jira, Confluence, CircleCI, Phoenix, DX, GitHub/GitLab, and other SDLC tools.

• Oversee REST API integrations and manage webhook connections across various tools.

• Resolve issues related to automation rules, workflows, and synchronization.

• Enforce governance standards and conduct routine tooling audit reviews.

• Maintain platform hygiene by removing unused workflows, schemes, custom fields, projects, and permission groups.

• Troubleshoot issues related to configuration, workflows, permission groups, and integrations.

• Coordinate with Global Technology for escalations related to identity, infrastructure, or vendors.

• Maintain comprehensive documentation, administration guides, configuration standards, and support materials.

• Assist in training and onboarding teams on tools, AI features, and workflows.

⛳️ Requirements

• 2–4+ years of experience administering Atlassian Cloud (Jira Software + Confluence).

• Proficient in administering Jira add-ons and managing their configurations.

• Familiarity with basic administration of Tempo Timesheets.

• Strong experience with REST APIs and webhook management across SDLC tools.

• Hands-on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab).

• Ability to support AI-assisted features (Rovo AI, Atlassian Intelligence) from both usage and implementation perspectives.

• Understanding of Agile SDLC workflows and their impact on tooling.

• Excellent troubleshooting and communication abilities.

• Experience in conducting tooling audits and managing permission group structures.

• Basic administration experience with Phoenix Incident Management or DX.

• Atlassian Administrator Certification (ACP-620 or ACP-420).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment and work-life balance initiatives.