Atlassian Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Administer and provide support for Jira Cloud, Jira Service Management, and Confluence Cloud.

• Develop and set up Jira projects and service desks for Jira Service Management.

• Manage user access, project permissions, administrative rights, and service-account access in Jira and Confluence.

• Configure various elements including request types, forms, custom fields, dropdown values, workflows, approval paths, queues, and notifications.

• Troubleshoot issues related to Jira ticket submissions, project configurations, access, permissions, and multi-user incidents.

• Update workflows for access requests and approvals associated with connected business applications.

• Provide support for Okta-related Atlassian access, which includes user/group assignments, SSO and MFA troubleshooting, and provisioning or deprovisioning processes.

• Test and validate configuration changes and fixes in the Jira sandbox before moving to production.

• Set up Jira-to-Slack notifications and offer support for other Atlassian integrations.

• Identify and leverage opportunities to automate manual processes, including access approvals, badging requests, routing, and notifications.

• Investigate support tickets, clarify business requirements, coordinate with requesters, and communicate solutions.

• Provide production support, conduct root-cause analyses, document processes, and guide stakeholders.

• Manage the day-to-day administration and support of the Atlassian suite for teams across the organization.

⛳️ Requirements

• 1–3 years of practical experience in Atlassian administration, preferably within an enterprise setting.

• Proficient knowledge of Jira, Jira Service Management, and Confluence, including their configuration, permissions, and workflow setup.

• Ability to troubleshoot access, permissions, and ticket-routing challenges under time constraints.

• Familiarity with scripting or automation tools, such as Python or YAML.

• Knowledge of Google Workspace, Okta, and Slack, or a readiness to learn them quickly.

• Strong communication and documentation abilities.

• Capability to manage a queue of simultaneous requests.

• Comfortable collaborating across time zones and with globally distributed teams.

• Genuine interest in utilizing AI to enhance real business workflows and deliver solutions.

• Exposure to infrastructure as code methodologies, like Terraform.

• Experience with follow-the-sun support models or distributed on-call coverage.

• Familiarity with IT service management frameworks.

• Previous experience with Freshservice or similar ITSM platforms.

• Familiarity with Atlassian REST APIs or service accounts.

🏝️ Benefits

• Equity grants.

• 401(k) plan with employer matching.

• 16 weeks of paid parental leave.

• Wellness benefits.

• Commuter benefits match.

• Paid time off.

• Paid sick leave.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 11 paid holidays.

• Disability insurance.

• Basic life insurance.

• Family-forming assistance.

• Mental health program.

• Flexible paid time off/vacation for salaried positions.

• 80 hours of paid sick time annually for salaried employees.

• Premium healthcare.

• Wellness expense reimbursement.