Atención al Cliente, E-commerce

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Respond to customer inquiries via email and WhatsApp with a friendly and professional approach.

• Manage logistical issues: tracking shipments, lost packages, and delays.

• Coordinate with the courier to resolve delivery problems.

• Make decisions regarding returns, reshipments, and refunds based on company criteria.

• Utilize established response templates and scripts, while suggesting improvements when recognizing repetitive inquiries.

• Maintain quality and response times even during peak volumes (campaigns, Black Friday).

• Provide support to customers of an online brand specializing in dietary supplements and natural cosmetics.

⛳️ Requirements

• Previous experience in customer service, preferably in e-commerce or online retail.

• Excellent writing and spelling skills in Spanish (using neutral or Spain's register).

• Ability to manage incidents and make autonomous decisions.

• Composure and a good demeanor when dealing with demanding customers.

• Availability for full-time hours during Spanish time, with maximum overlap possible.

• Experience in the dietary supplement, cosmetics, health, or wellness sector.

• Proficiency with helpdesk platforms (Konvo) and Shopify.

• Experience managing subscriptions.

• Knowledge of regulatory limits when communicating about products.

🏝️ Benefits

• Work from anywhere in Latin America and from the comfort of your home.

• Collaborate with companies located in Europe.