Seasonal E-Commerce Stationery Order Specialist

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Manage communications via phone, email, live chat, and social media channels.

• Address distinct customer issues, inquiries about custom products, and fulfillment obstacles.

• Utilize the internal knowledge base to find solutions and provide exceptional service.

• Verify order details, custom design files, inventory resources, and adapt orders as necessary.

• Record customer interactions in Salesforce or other CRM systems while adhering to data policies.

• Identify operational mistakes and areas of friction within the platform.

• Provide feedback to Customer Service leadership to enhance the customer experience.

• Uphold service excellence, customer accessibility, effective time management, and proactive communication.

• Collaborate with the Team Supervisor during one-on-one meetings and on-camera video huddles.

• Operate within a small customer service pod with visibility to cross-functional senior leaders.

⛳️ Requirements

• Must be a resident of AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.

• Bachelor’s degree or equivalent professional experience.

• Proficient in effective communication in English, both verbally and in writing.

• Experience engaging with high-end customers, taking full ownership of and resolving their issues.

• Background in managing inbound contact volumes and contact queues.

• Familiarity with design-related tasks and fulfillment, including photo printing and design files.

• Strong written communication abilities.

• Exceptional attention to detail and robust organizational skills.

• Capability to frequently switch contexts between browser tabs and platforms without sacrificing accuracy.

• Proficiency in using omni-channel CRM platforms such as Salesforce and Zendesk.

• Quick learner of new and unfamiliar technologies.

• Availability for a consistent schedule that includes some evenings and weekends.

• Comfortable using multiple web-based tools concurrently.

• Possess patience, empathy, resilience, and emotional intelligence.

• Interest and aptitude for design or technical issues is an added advantage.

🏝️ Benefits

• Work remotely.

• Fixed schedule.

• Regular live huddles and one-on-one check-ins.

• Supportive remote team atmosphere.

• Seasonal employment from September through December 2026.