Associate Technical Client Manager, Pharmaceutical

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main point of contact between key major clients and the chemistry division laboratory.

• Prepare and manage responses for smaller project quotations.

• Collaborate with clients and the business development team to organize and facilitate meetings.

• Create agendas and document meeting minutes for project scoping and quotations.

• Offer technical support and guidance to clients.

• Address complex job inquiries via phone, web, and email.

• Log inquiry details in the request tracking system.

• Provide technical assistance to the Business Development Team.

• Define project scope and develop client proposals in collaboration with operations and sales teams.

• Inform operations upon receiving signed quotes or contracts and incoming samples.

• Engage in client kick-off meetings for larger projects and transition project management to a designated project manager.

• Follow up with clients to confirm receipt of samples in accordance with the contract.

• Convey client requirements to project managers and operational personnel.

• Manage daily client interactions regarding project specifications prior to sample arrival.

• Advocate for the customer within the laboratory and address business-related service quality complaints from inquiry through payment.

• Resolve issues related to samples, documentation, and methodologies before sample booking.

• Refer significant new client opportunities to the business development team.

• Mentor and provide support for Client Services Associates.

⛳️ Requirements

• A Bachelor's degree in Chemistry is strongly preferred.

• At least 3 years of experience working as a scientist in a laboratory setting or equivalent.

• A minimum of 2 years of experience in a customer/client-facing role is preferred.

• Comprehensive understanding of Regulatory Affairs and Pharmaceutical development, with a focus on CMC.

• Excellent negotiation, communication, customer relations, and interpersonal skills.

• A self-motivated individual with an entrepreneurial mindset.

• Ability to manage multiple tasks to ensure timely sample turnaround and client satisfaction.

• Proficient in collaborating with Laboratory Managers regularly.

• Ensure compliance with regulatory standards to support GMP, GLP & ISO requirements where applicable.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• Employee wellness programs.

• 401(k) plan with company match (immediate vesting upon enrollment).

• Employee referral program.

• Annual bonus potential.

• Access to online training courses.

• Opportunities for virtual and classroom development experiences.

• Tuition reimbursement program.

• Paid time off, including vacation, sick leave, company holidays, floating holidays, and volunteer time.