Associate Systems Administrator – Supply Chain Rapid Response

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver comprehensive support for Supply Chain Solutions, encompassing WMS, operating systems, business applications, hardware devices, and cloud services.

• Act as the primary technical point of contact for locations utilizing Supply Chain systems.

• Address user inquiries mainly via calls and chats, documenting interactions in ServiceNow.

• Tackle issues and outages promptly, considering business impact.

• Collaborate with vendors, developers, and application administrators to troubleshoot issues and identify root causes.

• Oversee automation infrastructure for Distribution Centers (DCs), Multi-Distribution Centers (MDCs), and Ship Hubs.

• Respond to system alerts and diagnose Supply Chain systems using various monitoring tools.

• Clearly convey technical information to both technical and non-technical audiences.

• Adhere to standardized procedures, best practices, and ITSM processes.

• Develop guidelines when existing processes are absent by collaborating with relevant resources.

• Advocate for issue resolution and prioritize business impact while striving to meet or exceed SLA expectations.

• Support knowledge management efforts, including the creation, updating, and maintenance of technical documentation, runbooks, and ServiceNow records.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred; equivalent experience will be considered.

• 1–2 years of experience in systems administration, IT support, service desk, desktop support, technical support, or a related technology role.

• Experience with Warehouse Management Systems (WMS) or similar supply chain applications is preferred.

• Basic understanding of troubleshooting application, infrastructure, and software issues in a dynamic environment.

• Fundamental knowledge of supply chain operations and associated technology platforms.

• Basic comprehension of IT service management principles and ticketing systems.

• Working knowledge of SQL and database concepts.

• Familiarity with automation technologies utilized in distribution and logistics settings.

• Strong analytical, problem-solving, and communication abilities (both verbal and written).

• Capability to explain technical concepts to both technical and non-technical audiences.

• Self-motivated, detail-oriented, and proficient in managing multiple priorities effectively.

• Willingness to engage in on-call support rotation and occasional travel to distribution locations.

• Proven reliability, accountability, adaptability, and commitment to attendance.

• Strong customer service orientation and dedication to service excellence.

• Comfortable with taking calls and speaking directly with internal partners and customers over the phone.

• CompTIA A+, Network+, or similar entry-level certification is a plus.

• Microsoft Azure Fundamentals (AZ-900) certification or coursework is a plus.

• Experience with ServiceNow or another IT service management platform is a plus.

• Basic scripting or automation experience using PowerShell, Python, SQL, or similar tools is a plus.

• Experience in creating user documentation or knowledge articles is a plus.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• Life insurance

• 401(k) with a company match

• Mental health coverage

• Gender affirming benefits

• Family building benefits

• Paid parental leave

• Associate discounts

• Community involvement opportunities

• Bonus or incentive plan eligibility