Senior Jira/JSM System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the administration of Atlassian Jira and Jira Service Management across site and project levels, encompassing workflows, schemes, custom fields, and automation rules.

• Manage the entire lifecycle of third-party Jira plugins, which includes installation, patching, licensing, and conducting security reviews.

• Provide project-specific Jira training and technical support to end users and administrators.

• Collaborate with USGS product owners, developers, and system architects to coordinate configuration modifications.

• Assist in migrating WMA workflows, data, and processes from Jira Data Center to Atlassian Government Cloud (AGC).

• Support WMA teams in leveraging cloud-native AGC features while coordinating with other USGS Jira administrators.

• Conduct daily operational checks following SOP guidelines.

• Update and maintain knowledge base articles, SOPs, FAQs, and troubleshooting documents.

• Keep track of WMA application inventories, dependencies, version histories, and licensing agreements.

• Address service requests within 8 business hours and manage ticket triage, escalation, and resolution.

• Utilize tools such as Zabbix, nmap, CloudCheckr, and BigFix.

• Issue outage notifications within 4 hours of detection.

• Lead daily standup meetings and provide meeting notes within 5 business days.

• Produce root cause analysis reports for critical incidents.

• Participate in after-action reviews and SLO impact assessments.

• Adhere to FISMA, NIST, Section 508, and Privacy Act stipulations.

• Complete DOI's annual security awareness training.

• Conduct all tasks using Government Furnished Equipment (GFE).

⛳️ Requirements

• A Bachelor's degree with 7 years of professional experience, a Master’s degree with 5 years of professional experience, or a high school diploma/equivalent paired with 11 years of professional experience.

• U.S. Citizenship is mandatory.

• Must possess the ability to obtain and maintain a Public Trust clearance.

• All tasks must be executed within the United States.

• Extensive hands-on experience in Atlassian Jira administration at the project or site-administrator level.

• Proven experience in administering Jira Service Management (JSM), including service desk configuration and SLA management.

• Experience overseeing third-party Jira plugins throughout their complete lifecycle.

• Background in supporting or executing a Jira Data Center to cloud migration.

• Familiarity with working in a federal or regulated IT environment with FISMA or NIST compliance requirements.

• Proficient knowledge of Jira Query Language (JQL) and administration of Atlassian Cloud or AGC.

• Acquainted with tools such as Zabbix, nmap, CloudCheckr, and/or BigFix.

• Must be based in the U.S.

• Availability from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday.

• Preferred: Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical area.

• Preferred: Atlassian Certified Professional (Jira Administration, Server or Cloud).

• Preferred: ITIL Foundation v4 or higher certification.

• Preferred: CompTIA Security+ or equivalent DoD 8570/8140-compliant certification.

• Preferred: Previous experience supporting USGS, DOI, or other Department of the Interior IT environments.

• Preferred: Experience with FedRAMP-authorized configurations of Atlassian Government Cloud (AGC).

• Preferred: Understanding of NIST RMF, DOI SDLC, and POA&M management processes.

• Preferred: Experience in drafting Accessibility Conformance Reports (VPAT v2.1+).

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Health savings account.

• Short-term disability.

• Long-term disability.

• Employee assistance program (EAP).

• Parental leave.

• 401(k).

• Paid time off (PTO) for vacation.

• Company-paid holidays.

• Potential eligibility for overtime.

• Potential eligibility for shift differential.

• Potential eligibility for a discretionary bonus.