Associate Solutions Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain a comprehensive understanding of Control Center software solutions and their functionalities.

• Offer technical leadership for the design, construction, integration, testing, quality assurance, commissioning, and deployment of Control Center solutions.

• Deliver realistic project estimates following Control Center project methodologies.

• Generate detailed design documentation for customer submission, evaluation, and approval.

• Configure and manage third-party subsystem edge devices, such as CCTV, access control, and intruder alarm systems, integrating them with Everbridge software solutions.

• Create functional and operational customer requirements specifications derived from site visits, RFIs, RFPs, and other commercial and technical documents.

• Install and configure Control Center software solutions at customer locations for end-users and reseller partners.

• Provide training for end-user customers and reseller partners on Control Center solutions.

• Ensure consistency and quality across product deployments in accordance with Statements of Work and Functional Design Specifications.

• Maintain project documentation for handover to Customer Support.

• Offer feedback to Product and Development teams.

• Participate in Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and User Acceptance Testing (UAT).

• Provide onsite and remote third-level technical support.

⛳️ Requirements

• Bachelor’s degree in Computer Science or a software-related technical field, or equivalent experience.

• Excellent written and verbal communication skills, including the ability to interpret written requirements and technical specification documents.

• Proven experience managing projects related to technical deployments within the security industry.

• History of installing, implementing, testing, and training end-users on high-level application suites such as Document Management, Fleet Management, EPOS, or ERP.

• Demonstrated experience in configuring PCs and servers and troubleshooting Windows Server and Desktop Operating Systems.

• Familiarity with database architectures and methodologies, preferably Microsoft SQL Server, with the ability to manipulate data using SQL object-oriented concepts and rationale.

• Proficient understanding of Windows Server and Desktop versions.

• Knowledge of networking principles and IP.

• Understanding of VM environments, Microsoft Clustering, Failover, and High Availability.

• Preferred Secret Clearance or the ability to obtain one is desired.

• Experience in the physical security industry is a plus.

🏝️ Benefits

• Healthcare benefits.

• Dental benefits.

• Parental planning benefits.

• Mental health benefits.

• Disability income benefits.

• Life and AD&D insurance.

• 401(k) plan with matching contributions.

• Paid time off.

• Fitness reimbursements.

• Variable compensation may be included.