Associate Renewals Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee a designated portfolio of customer renewals, monitoring key deadlines and ensuring timely completion.

• Engage in consultative discussions with customers throughout the renewal process.

• Recognize opportunities for expansion, such as additional seats, tiers, or modules.

• Investigate new use cases and unmet needs within current accounts.

• Prepare and dispatch precise renewal quotes, order forms, and associated documentation.

• Evaluate renewal circumstances by analyzing usage patterns, contract conditions, and pricing.

• Address unusual issues and assist in mitigating identified risks.

• Clarify renewal terms and concerns to customers and internal stakeholders.

• Work collaboratively with Sales, Customer Success, and Finance to eliminate obstacles and keep renewals progressing.

• Maintain precise records in the CRM/renewals system for accurate forecasting and reporting.

• Prioritize responsibilities with guidance from senior team members.

• Contribute to team objectives alongside fellow Renewal Managers.

⛳️ Requirements

• Capable of independently executing basic renewal processes and familiar with advanced scenarios such as multi-year contracts, upsell-attached renewals, or non-standard terms.

• Developing comprehension of GitLab's operational methods, values, and high-performance culture.

• Awareness of best practices for remote work at GitLab.

• Possess a growth mindset and a sense of ownership.

• Strong attention to detail and organizational abilities; comfortable managing multiple renewals simultaneously.

• Excellent written and verbal communication skills.

• Ability to adhere to established processes and frameworks while appropriately flagging exceptions.

• Collaborative attitude and receptiveness to feedback and coaching.

• Willingness to travel for training, team offsites, customer meetings, and similar events.

🏝️ Benefits

• Benefits designed to support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental leave.

• Home office support.

• Incentive pay aimed at up to 100% of the offered base salary for sales roles.