Associate Renewals Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee a designated portfolio of customer renewals, ensuring key dates are monitored and driving them to timely completion.

• Engage in consultative discussions with customers throughout the renewal process.

• Recognize and highlight opportunities for expansion, including additional seats, tiers, or modules.

• Investigate new use cases and address unmet needs within current accounts.

• Prepare and dispatch precise renewal quotes, order forms, and associated documentation.

• Assess renewal scenarios regarding usage patterns, contract terms, and pricing; escalate any unusual issues and assist in risk mitigation.

• Clarify renewal terms and concerns to customers and internal stakeholders.

• Work together with Sales, Customer Success, and Finance to pinpoint expansion opportunities and overcome obstacles.

• Maintain proactive communication with customers and internal teams.

• Keep accurate records in the CRM/renewals system for effective forecasting and reporting.

• Prioritize tasks with assistance from senior team members.

• Contribute to team objectives alongside fellow Renewals Managers.

⛳️ Requirements

• Capable of executing basic renewal processes autonomously and has been introduced to more complex scenarios such as multi-year agreements, upsell-attached renewals, or non-standard terms.

• Developing comprehension of GitLab's operational methods, values, and high-performance culture.

• Familiarity with GitLab's remote work best practices.

• Possess a growth mindset and a strong sense of ownership.

• Excellent attention to detail and organizational abilities; comfortable managing multiple renewals simultaneously.

• Strong written and verbal communication capabilities.

• Ability to adhere to established processes and frameworks while appropriately flagging exceptions.

• Collaborative attitude and willingness to accept feedback and coaching.

• Full working rights in India, with a base location in India.

• Available to work within ANZ & Asia time zones.

🏝️ Benefits

• Comprehensive benefits to support your health, financial stability, and overall well-being.

• Flexible Paid Time Off (PTO).

• Access to Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Fund for Growth and Development.

• Parental Leave.