Associate Renewals Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Implement renewal planning initiatives in collaboration with Account Executives and Project Managers.

• Monitor renewal risks and significant account updates in the CRM, escalating issues as necessary.

• Facilitate cross-departmental activities to ensure successful renewals.

• Acquire a solid understanding of customer contracts, subscription agreements, pricing terms, and renewal prerequisites.

• Prepare and present renewal quotes and proposals for designated accounts.

• Handle contract amendments, true-ups, and other renewal-related transactions.

• Assist in pricing and contract negotiations alongside senior team members.

• Guarantee timely and accurate completion of renewals.

• Keep precise opportunity, forecast, and renewal records in the CRM and associated systems.

• Collaborate with Sales, Finance, Legal, and Professional Services to address renewal-related concerns.

• Act as a primary contact for customer renewal inquiries.

• Connect customers with training, webinars, events, licensing support, and escalation pathways.

• Foster positive customer relationships to ensure they derive value from products and services.

• Manage a portfolio of renewal opportunities while supporting retention objectives.

• Identify renewal risks and growth prospects, communicating them to relevant stakeholders.

• Track renewal progress and promote activities aimed at customer retention and recurring revenue.

⛳️ Requirements

• Bachelor's degree in business, engineering, or related fields.

• Proficient in Microsoft Excel for financial reporting and analysis.

• Familiarity with the Microsoft Office suite.

• Demonstrated success in managing a high-volume portfolio of accounts.

• Strong business acumen with the ability to analyze data to resolve customer challenges.

• Excellent communication and follow-up skills.

• Self-driven, goal-oriented, detail-focused, persistent, and reliable.

• Capability to build relationships and collaborate in a team setting.

• Proven experience with customer contracts, comprehension of terms and conditions, and the ability to identify potential issues.

• Experience or knowledge of Customer Success industry practices and principles (preferred).

• Familiarity with enterprise software, PLM, or other engineering software (preferred).

🏝️ Benefits

• Eligible for bonuses.

• Flexible paid time off.

• Company-paid holidays.

• Dedicated Global Wellness Day.

• 401(k) plan with company matching.

• Medical, dental, and vision insurance with significant premium contributions and deductible reimbursement.

• Company-paid life insurance.

• Coverage for short- and long-term disabilities.