Associate Renewal Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a significant volume of low-value ARR customer renewals with minimal negotiation required.

• Ensure timely renewals and contribute to revenue retention for assigned accounts.

• Assist in proactive renewal management and strive to meet renewal rate objectives.

• Collaborate with Account Teams to formulate and implement renewal strategies.

• Work in partnership with Customer Success, Sales, Product, and Support teams.

• Effectively communicate renewal offerings, pricing, terms, value propositions, and contract options.

• Analyze forecast renewal pricing, timelines, and associated risk factors.

• Generate regular reports and insights for leadership to guide retention strategies.

• Update customer records, renewal specifics, and engagement notes in company systems.

• Review renewal agreements to ensure clarity in terms, obligations, and risks.

• Provide constructive feedback to internal stakeholders and ensure adherence to company policies.

• Participate in enablement training and complete professional development initiatives.

⛳️ Requirements

• A Bachelor's degree or equivalent experience.

• Minimum of 2 years in a customer-facing position.

• Strong business and technology understanding, with knowledge of company software technology.

• Excellent oral and written communication skills.

• Exceptional organizational, multitasking, and time management abilities.

• Capability to work independently as well as in a team setting.

• Proficiency in Microsoft Windows and Office applications.

• Knowledge of Microsoft Operating Systems and Products.

• Experience in managing a high volume of customer renewals with limited negotiations in a SaaS or software context.

• Proven experience collaborating with Customer Success, Sales, Product, and Support teams.

• Familiarity with contract review and comprehension of renewal terms, obligations, and risk factors.

• Understanding of compliance and contract execution procedures.

• Experience in preparing reports and insights for leadership teams.

• Track record of maintaining data accuracy in CRM or designated company systems.

🏝️ Benefits

• Resources for career development.

• Programs focused on wellbeing.

• Practices that promote innovation.

• A culture that values inclusivity.

• Employee initiatives and community giving campaigns/programs.