Associate Project Manager

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Enhance and expand H&R Block's internal Peer-to-Peer Support Network.

• Collaborate with teams across Customer Care, Product, Operations, and Support.

• Assist associates and tax professionals in locating answers, connecting with experts, and exchanging knowledge.

• Organize community activities.

• Track engagement levels.

• Aid in operational processes.

• Recognize opportunities to enhance the overall support experience.

⛳️ Requirements

• Bachelor's degree or an equivalent mix of education and experience.

• Over 1 year of experience in project coordination, program support, community management, customer support, or a related field.

• Exceptional organizational and time management abilities.

• Outstanding written and verbal communication skills.

• Capacity to handle multiple priorities in a dynamic environment.

• Experience working with cross-functional stakeholders.

• Strong analytical and problem-solving skills.

• Proficiency in Microsoft Teams, Microsoft 365, and standard business productivity tools.

🏝️ Benefits

• Medical and prescription drug coverage for eligible associates and their dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Prep benefit.

• Competitive compensation.

• Comprehensive benefits package.

• Support for personal and professional life.

• Opportunities for continuous learning.

• Incentive compensation or short-term incentive plans may offer additional earnings.