Associate Project Manager

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Oversee specific components of Electrical Preventative Maintenance (EPM) projects.

• Assist in project management and execution by performing administrative duties within designated workflows.

• Establish and implement fundamental project planning methods for ongoing projects and facilitate the updating process.

• Analyze the performance of projects by comparing planned versus actual outcomes.

• Prepare documentation and support project review sessions.

• Uphold billing plan milestones and ensure adherence to them.

• Maintain precision and consistency in documentation according to established procedures.

• Cultivate and sustain relationships with essential customer contacts and contractors.

• Oversee the entire lifecycle of customer deliverables, which includes scheduling contractors and confirming task completion.

• Ensure customer satisfaction while identifying potential new business opportunities.

• Monitor financial activities, issue purchase orders, process change orders, and manage invoicing tasks.

• Evaluate and process quotes to find cost-effective solutions.

• Create and enhance assigned account scorecards.

• Research and procure materials, coordinate with contractors, customers, and suppliers, and manage returns.

• Use the company's service platform to track and monitor progress.

• Ensure flexible scheduling, including weekends and nights, with occasional travel to customer sites.

⛳️ Requirements

• High school diploma or GED is required; a Bachelor’s degree is preferred.

• A minimum of 3 years of experience in customer service, account management, and/or project support, demonstrating success in building relationships.

• Preferred experience in construction project management, with the capability to handle complex deliverables and timelines.

• Exceptional customer service abilities, attention to detail, and a strong desire to achieve high levels of customer satisfaction.

• Strong analytical and problem-solving skills to identify issues, gather data, draw conclusions, and implement effective solutions.

• Familiarity with electrical and mechanical services or a willingness to quickly learn technical aspects.

• Adaptability to dynamic, fast-paced environments, with skills in managing ambiguity and resolving conflicts.

• Proven coordination and communication skills to align internal teams and customers while addressing unique requirements.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan called the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) known as the High Deductible Plan.

• Selection of two dental plans: Core and Core Plus.

• Vision benefits included.

• Company-funded life insurance (2X base salary).

• Company-paid Accidental Death & Dismemberment (AD&D) insurance (1X base salary).

• Voluntary life and AD&D insurance, fully funded by the employee up to specified maximums.

• Short Term Disability coverage for up to 26 weeks, paid by the company.

• Long Term Disability coverage at 60% of salary, company-funded, with an option to "buy-up" to 66 2/3% of salary.

• Supplemental benefits available, fully funded by the employee (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave for up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays each year.

• Vacation under a permissive time away policy for salaried exempt positions.