Associate – New Store Openings

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the brand ambassador for Playa Bowls during the opening of new shops.

• Execute pre-opening operations checklists and conduct food safety evaluations, officially approving shops for launch.

• Assist with pre-opening arrangements, including merchandising, planograms, placement of equipment and smallwares, as well as setup and troubleshooting for front-of-house, back-of-house, and management offices.

• Oversee inventory preparedness and coordinate the scheduling and receipt of product and dry-goods deliveries.

• Facilitate training for the pre-opening crew at a franchisee’s initial shop and provide train-the-trainer sessions for future openings.

• Mentor, assist, and guide franchisees and their teams during the opening phase and in post-opening operations.

• Monitor and provide guidance on labor management, product quality, and guest service execution.

• Serve customers using the point-of-sale system, prepare products, and offer hands-on assistance.

• Address vendor-related issues and resolve guest complaints.

• Perform evaluations of resources, systems, and vendor knowledge related to POS, TapMango, Chatmeter, GroupMe, and Sysco.

• Work collaboratively with Franchise Operations, Training, Operations, Construction, Marketing, franchise owners, licensees, teams, and vendors.

⛳️ Requirements

• Possession of a valid driver's license.

• Willingness to travel frequently, with at least 2 weeks of travel required each month as necessary.

• Excellent communication and active listening abilities.

• Capability to work independently and adjust to evolving environments.

• Strong critical thinking and problem-solving capabilities.

• Proficiency in multitasking, staying organized, and maintaining attention to detail under pressure.

• Exceptional customer service instincts and a collaborative team-oriented approach.

• Experience in executing new shop openings and coaching franchise partners.

• Familiarity with pre-opening checklists and food safety assessments.

• Skills in crew training and train-the-trainer facilitation.

• Knowledge of labor scheduling and management best practices.

• Expertise in guest service and execution of SURF standards.

• Ability to troubleshoot vendor and system issues related to POS, TapMango, Chatmeter, and Sysco.

• Understanding of brand standards and planogram compliance.

• Availability to work on weekends.

• Must be at least 21 years old.

• Capability to remain stationary for extended periods.

• Ability to lift or move 25–40 pounds occasionally.

• Competence in retrieving items from high and low shelves, the refrigerator/freezer, and beneath counters.

🏝️ Benefits

• Genuine work-life balance with enhanced flexibility and sustainable scheduling.

• Casual dress code.

• Shops utilize blenders, refrigerators, and freezers instead of fryers and grills.