Associate Manager/Manager, Site Payment Reconciliation and Optimisation

This is a fully remote position, open to applicants in Australia.

📋 Description

• Assist in the global implementation and enhancement of site payment reconciliation across BeOne clinical trials within Clinical Business Operations.

• Oversee cross-functional reconciliation efforts across various studies and regions.

• Collaborate with Global Clinical Operations study teams and country teams to ensure alignment in reconciliation and operations.

• Work together with Site Payment, Site Contracts, Site Budget, Data Hub, Digital Solutions & Engineering, and Digital Clinical Operations teams.

• Aid in the execution and functioning of a scalable reconciliation framework across studies, countries, and sites.

• Analyze data and suggest prioritized reconciliation reviews.

• Assess workflows and implement improvements in optimization, standardization, automation, digitization, and change management.

• Drive and participate in enhancements of the SPR tool, which includes requirements gathering, testing, implementation, data mapping, integration, and validation.

• Examine reconciliation outcomes to pinpoint payment discrepancies, data issues, risks, and opportunities for improvement.

• Create dashboards, reporting, and automation solutions utilizing Power BI, Smartsheet, AI platforms, and other digital tools.

• Execute reconciliation tasks in compliance with policies, SOPs, and regulatory standards.

• Assist in preparation for inspections and audits related to site payment procedures.

• Develop and sustain user guidance, SOPs, work instructions, training materials, and process documentation.

• Offer user support, coaching, training, demonstrations, and onboarding throughout the global rollout.

• Monitor milestones, deliverables, issues, risks, and stakeholder communications; escalate any delays or resource limitations.

⛳️ Requirements

• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook), Microsoft Copilot, and other AI platforms.

• Proven ability to create AI agents, automate workflows, and utilize AI-driven solutions to enhance operational efficiency and business processes.

• Experience in using and developing solutions with Smartsheet, SharePoint, Power BI, CTMS, and data visualization and reporting tools.

• Expertise in creating and managing digital workflows, dashboards, reports, and collaborative solutions.

• Advanced capabilities in Power BI are highly desirable.

• Familiarity with SQL and Python, as well as knowledge of Databricks, is preferred but not essential.

• Proficient in both written and spoken English.

• Excellent leadership, communication, analytical, and interpersonal skills.

• Capacity to handle multiple priorities and perform effectively under tight timelines.

• Previous experience in clinical operations is strongly preferred.

🏝️ Benefits

• Competitive market compensation package, including a performance-based annual bonus scheme.

• Company shares (generous welcome grant!)

• Opportunities for in-house and external learning and development.

• Excellent benefits program.

• A dynamic, collaborative, supportive, inclusive, and enjoyable team environment.

• Minimal travel required.