Associate Manager, Strategy & Operations – In-Store

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Take ownership and drive the global payments expansion for DoorDash’s In-Store division.

• Conduct experiments throughout the funnel to enhance the adoption of payment-influencing features and increase GMV per location.

• Define pre-sales monetization strategies, evaluate opportunities for the Product team, achieve quick wins with Product Marketing, and pinpoint areas of opportunity for Customer Success and Account Managers.

• Identify and eliminate merchant obstacles to payment adoption related to fees, integrations, and customer efforts.

• Establish success metrics, designate Directly Responsible Individuals (DRIs), and address or escalate cross-functional impediments.

• Collaborate with Product to recognize, assess, test, and implement transactional capabilities across events, gift cards, upgrade templates, marketplace, and merchant tools.

• Manage the transactional economic model, which includes take rates, processing fees, consumer pass-through options, pricing sensitivity, and card mix economics.

• Develop onboarding processes and playbooks for Sales and Customer Success teams.

• Evaluate market opportunities, analyze segment performance and lost deals, and track competitive trends.

• Create dashboards, KPIs, and narratives that convert data into actionable insights for senior leadership.

• Act as the strategic payments “train conductor,” coordinating efforts among Product, Sales, Marketing, Customer Success, and Legal.

⛳️ Requirements

• 5-7 years of experience in management consulting, finance, or Strategy & Operations, preferably in a high-growth technology or B2B SaaS setting.

• Exceptional data analysis capabilities.

• High proficiency in spreadsheet tools.

• Competence in building financial models and translating them into practical recommendations.

• Familiarity with payment processors, gateways, Merchant of Record models, transaction fees, chargebacks, and online GMV dynamics.

• Ability to unify cross-functional teams and foster consensus without direct authority.

• Capability to organize ambiguous challenges into actionable strategies and execute with minimal supervision.

• Experience with Stripe, Adyen, FreedomPay, or a comparable processor is advantageous.

• Familiarity with Salesforce, Looker, and Gong is beneficial.

• Experience in designing and analyzing pricing, packaging, or go-to-market experiments is a plus.

🏝️ Benefits

• Equity grants

• 401(k) plan with employer matching

• 16 weeks of paid parental leave

• Wellness benefits

• Commuter benefits match

• Paid time off

• Paid sick leave

• Medical benefits

• Dental benefits

• Vision benefits

• 11 paid holidays

• Disability insurance

• Basic life insurance

• Family-forming assistance

• Mental health program

• Flexible paid time off/vacation for salaried positions

• 80 hours of paid sick time per year for salaried positions

• Premium healthcare

• Wellness expense reimbursement