Associate Manager, Clinical Health Services

This is a fully remote position, open to applicants in Alabama, +8 more states.

📋 Description

• Supervise the Integrated Care Management (ICM) and Long-Term Services and Supports (LTSS) healthcare case management teams.

• Advance initiatives aimed at fostering high-performing health service teams.

• Collaborate with Health Services managers to maintain consistency and precision in clinical interventions.

• Execute tasks that support financial, operational, and quality goals.

• Act as a vital resource for healthcare members regarding government, state, local, and legal initiatives, including COBRA, EMTALA, and Medicare regulations.

• Develop and maintain Clinical Health Services policies, procedures, action plans, initiatives, and strategies.

• Offer application expertise to Health Services account managers to aid in client retention and resource utilization.

• Collaborate with patient resources, divisional management, Clinical Education, and other departments to assess performance initiatives and suggest training.

• Execute change management plans for new or enhanced initiatives.

• Conduct regular staff meetings to discuss policies, procedures, and expectations.

⛳️ Requirements

• Minimum of 5 years of clinical work experience.

• Active and unrestricted relevant license/certification in your state of residence: Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), or Licensed Clinical Professional Counselor (LCPC).

• An Associate's Degree is REQUIRED.

• Strong advanced problem-solving and decision-making abilities.

• In-depth knowledge of medical terminology.

• Excellent advanced collaboration and teamwork capabilities.

• A strong growth mindset.

• Proficient in execution and delivery.

• Competence in evaluating the relative costs and benefits of potential actions.

• High level of digital literacy.

• Direct/hardwired internet connection to a modem/router within 7 feet of the computer.

• Minimum internet speed of 25 Mbps download and 3 Mbps upload.

• A quiet, secure, and private designated home workspace that complies with CVS Health and HIPAA guidelines.

• Ability to operate multiple monitors and navigate various applications.

• Proficient in communicating via email, calendar invites, Teams messaging, and virtual meetings.

• Experience with Microsoft Office 365 or comparable Google Workspace applications.

• Capability to access secure systems such as VPN and EHR portals while adhering to security practices.

• Ability to independently troubleshoot common technical issues.

• Willingness to learn new skills.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Company-provided equipment (keyboard, monitor, computer, headset, etc.).

• Eligibility for CVS Health bonus, commission, or short-term incentive programs.