Associate IT Operations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose, install, and maintain PCs, laptops, retail Point of Sale systems, printers, iPads/iOS devices, VoIP phones, and various end-user technologies.

• Assist in the management of Dell and Nutanix servers, Windows Server 2016/2019, Meraki and Fortinet networking equipment, manufacturing IoT devices, ISP circuits, copper Ethernet, and single-mode fiber optics.

• Monitor and address issues via the Fresh Service helpdesk ticketing system.

• Proactively and reactively respond to alerts from the SolarWinds system monitoring platform.

• Engage in after-hours, weekend, and holiday on-call support rotations.

• Facilitate planning, implementation, and administration of information systems across IT functional areas.

• Diagnose and resolve hardware, software, and network challenges in accordance with internal procedures.

• Assist end-users, set up equipment, document problems, and escalate issues as needed.

• Install and configure software, applying patches or updates to servers, workstations, and network devices.

• Evaluate and monitor IT system performance for security and reliability.

• Travel up to 40% to support manufacturing/CPG sites.

• Carry out additional responsibilities as assigned by the manager.

⛳️ Requirements

• High School Diploma or equivalent is required.

• An Associate’s or Bachelor’s degree in Information Technology or a related field is preferred.

• Up to two years of experience and/or training in IT support or similar fields.

• Knowledge of IT hardware and software systems, including PCs, laptops, iPads, PoS systems, servers, networking equipment, and Windows Server environments.

• Familiarity with basic network troubleshooting (Ethernet, fiber optics) and system monitoring tools is advantageous.

• Capability to troubleshoot and resolve technical issues related to hardware and software systems.

• Strong communication and interpersonal skills for effective interaction with internal customers and team members.

• Willingness to participate in on-call rotations, manage physical tasks, and travel as necessary.

• Ability to meet state cannabis licensing requirements, including passing federal background checks.

• Capability to perform tasks that involve lifting up to 50 pounds, walking, climbing stairs/ladders, and setting up equipment.

• Must successfully pass all required background checks.

• Must comply with legal or company regulations for employment in the industry.

• Must hold a valid driver’s license.

• Must be at least 21 years old.

• Must obtain approval from the state badging agency to work in the cannabis industry.

🏝️ Benefits

• A discretionary annual incentive program may be available, contingent on both organizational and individual performance.