Associate II – Product Operations

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Maintain real-time, product-specific trackers for open compliance and legal matters, encompassing DRIs, status updates, and upcoming milestones.

• Evaluate new features against regulatory requirements prior to development, ensuring that sign-offs are integrated into delivery milestones.

• Collaborate with fraud leads to embed fraud controls and risk/velocity rules into the design of features.

• Guarantee that fraud and client engagement teams possess the necessary tools, administrative access, battlecards, and support articles prior to product launches.

• Assist in incident response for product-related concerns, ensuring that post-incident reviews guide product modifications.

• Maintain up-to-date product-specific vendor trackers that include status, open actions, key contacts, and milestones.

• Oversee performance review schedules with key vendors and ensure actions are tracked to completion.

• Monitor vendor roadmaps and capabilities, producing briefings on product opportunities or limitations.

• Ensure that experiments and feature launches have data available for fraud, dispute, client engagement, and commercial KPIs.

• Analyze fraud, dispute, client engagement, and authorization/decline data to detect emerging issues.

• Propel follow-up on cross-functional findings, including compliance alerts and vendor-related issues.

• Track competitors’ changes in features, pricing, and risk positioning.

• Stay updated on regulatory and market developments that impact the Krak roadmap.

• Identify third-party vendor capabilities that may facilitate unplanned features and highlight technology limitations.

• Work directly with compliance, legal, fraud, client engagement teams, and external vendors.

• Report to the Manager of Product Operations - Krak.

⛳️ Requirements

• Proven experience in a product operations, strategy, or program management capacity within a consumer fintech, payments, or banking enterprise.

• Ideally, experience at a company that offers card or payments products.

• Strong understanding of the regulatory and compliance landscape for consumer financial products across one or more regions.

• Experience working alongside or within fraud and risk management functions.

• Comprehension of how fraud controls interface with product design.

• Demonstrated ability to manage multiple concurrent workstreams involving various stakeholders and timelines.

• History of transforming complex operational data into clear, actionable management information for product and leadership teams.

• Structured thinking with the ability to work meticulously while maintaining a broader perspective.

• Excellent communication skills across compliance, risk, engineering, and product domains.

• Familiarity with card issuing programs, scheme rules, chargeback processes, and fraud typologies.

• Knowledge of third-party banking and payments vendors, including BIN sponsors, scheme processors, and TPP aggregators.

• Prior experience in a rapidly scaling consumer fintech or neobank.

• Exposure to crypto or digital asset products.

🏝️ Benefits

• Opportunity to work at Kraken, a globally accessible financial infrastructure and cryptocurrency platform.

• Flexible remote work arrangement.

• Commitment to equal opportunity employment.

• Consistent application of job-related skills or work-style assessments across candidates.

• Requirement to utilize Kraken products internally, along with access to Kraken products upon joining.