Associate Field Service Technician

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Install, troubleshoot, and maintain technical hardware and software for products and components, primarily at customer locations.

• Conduct scheduled inspections, cleaning, and other services, along with minor repairs for products within a designated area.

• Examine products for proper functionality and address issues or escalate them as per established protocols.

• Coordinate service schedules and complete necessary documentation.

• Collaborate with customers to ensure their satisfaction and understanding of product features.

• Diagnose hardware and software malfunctions using appropriate tools.

• Execute repairs at the component level for hardware.

• Clean and calibrate mechanical components.

• Set up and install relevant software.

• Conduct routine preventive maintenance checks and replenish consumables.

• Install, relocate, add, modify, and remove hardware and software products (IMAC/R).

• Educate customers on the usage and operation of installed hardware and software.

• Engage in hardware and software training sessions.

• Contribute to initiatives aimed at meeting agreed-upon KPIs.

• Support special projects as needed.

⛳️ Requirements

• Education or equivalent practical experience is required.

• A minimum of 1–2 years of relevant experience or a comparable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• An equal opportunity employer.

• A workplace that values diversity.

• Comprehensive on-the-job, classroom, and web-based training.