Associate Field Service Technician

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Collaborate on-site with clients to discover opportunities for operational enhancements and address pain points.

• Carry out field service responsibilities, which include diagnosing technical issues and performing certified on-site troubleshooting.

• Create material lists for service tasks, ensuring that materials, parts, and equipment meet quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and nurture positive customer relationships to increase satisfaction.

• Spot potential new sales opportunities while meeting customer needs and communicate these internally.

• Detect possible equipment failures early and suggest corrective measures.

• Recommend product and quality enhancements.

• Offer management suggestions for improving operations and customer service.

• Adhere to safety protocols and uphold safe working and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• A certificate in Skilled Trades (electrical and electronics certification preferred).

• OSHA 30 certification is mandatory.

• Capability to interact and communicate information both in written and verbal forms to different organizational levels.

• Proficiency in using Microsoft Office products.

• Experience in project management using MS Project or Excel is preferred.

• Exceptional ability to stay organized and meet deadlines related to administrative tasks.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan referred to as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Option to select between two dental plans: Core and Core Plus.

• Vision benefit included.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D – fully employee-funded up to specified maximums.

• Short Term Disability coverage – up to 26 weeks – fully funded by the company.

• Long Term Disability – 60% of pay – company-paid; option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks available.

• Employee Assistance Program provided.

• Health Advocate support resources available for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program offered.

• 401k Savings Plan with company contributions available.

• Employee Stock Acquisition Plan (ESAP) provided.

• 11 paid holidays included.

• Vacation time allocated based on years of service for hourly and non-exempt positions.

• Remote work model available.