Associate Field Service Technician

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and resolve pain points.

• Conduct field service operations, which include diagnosing technical problems and executing certified on-site troubleshooting.

• Compile material lists for service tasks, ensuring that all materials, components, and equipment adhere to quality standards and are readily available.

• Carry out installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive customer relationships to improve satisfaction levels.

• Recognize potential new sales opportunities while addressing client needs and relay this information internally.

• Detect possible equipment failures early and suggest corrective measures.

• Recommend product and quality enhancements.

• Offer management suggestions for enhancing operations and customer service.

• Adhere to safety protocols and uphold safe working and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Certificate in Skilled Trades (electrical and electronics certification preferred).

• OSHA 30 certification is mandatory.

• Capability to interact and convey (both written and verbal) information to various levels within the organization.

• Proficiency in using Microsoft Office applications.

• Project management skills using MS Project or Excel are preferred.

• Advanced organizational skills and the ability to meet deadlines for administrative tasks.

• Candidates must possess work authorization that allows them to be employed by ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Option to select between two dental plan alternatives: Core and Core Plus.

• Vision benefits available.

• Company-sponsored life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D – fully employee funded up to maximum limits.

• Short Term Disability coverage – up to 26 weeks – at no cost to the employee.

• Long Term Disability coverage – 60% of salary – company-paid, with the option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – entirely employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program offered.

• Health Advocate support resources available for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program included.

• 401k Savings Plan featuring Company Contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays provided.

• Vacation time allocated based on years of service for hourly and non-exempt roles.