Associate Field Service Engineer

This is a fully remote position, open to applicants in China.

📋 Description

• Perform on-site installation, repairs, and preventive maintenance of systems.

• Assist customers in the seamless use of ESI equipment.

• Act as the initial point of contact for any production issues faced by customers.

• Deliver technical support to ensure customer satisfaction.

• Execute daily tasks following established processes and communicate outcomes.

• Adhere to Standard Operating Procedures (SOPs) and safety regulations.

• Offer after-sales technical support and manage field system equipment installation, repair, and maintenance.

• Independently manage and resolve assigned tasks with supervision.

⛳️ Requirements

• 2-3 years of experience in electronics system maintenance.

• A college diploma in electronic engineering is required.

• Willingness to travel domestically as needed.

• Strong communication skills with a customer-focused mindset.

• Capable of prioritizing tasks and following through on them.

• Ability to thrive under pressure, with flexible hours and the potential for overtime.

• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

• 大专以上学历，电子工程专业及具有熟练的英语听说读写沟通能力.

• May be subject to export control restrictions based on citizenship, country of origin, or immigration status.

• Background checks and drug screenings may be performed.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations provided for qualified individuals with disabilities.

• Background checks and drug screenings are conducted in accordance with applicable laws and company policies.