Associate, Dispatch

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee dispatch operations during afternoons (17:00–22:30), weekends (08:00–22:30), and public holidays (08:00–22:30)

• Organize, update, and manage technician schedules

• Engage in technician onboarding processes

• Provide clerical and administrative support with efficiency and precision

• Understand, interpret, and implement organizational policies, rules, and regulations

• Maintain and systematically organize document files

• Support colleagues with office tasks as needed

• Carry out additional duties and responsibilities as directed by the supervisor or manager

• Work remotely

⛳️ Requirements

• Proficiency in both French and English (spoken and written)

• Strong computer skills, particularly with Microsoft Office applications

• Capability to resolve issues and work autonomously

• Exceptional interpersonal and customer service abilities

• Experience in administration and dispatch is advantageous

• Good telephone etiquette and dispatch experience are beneficial

🏝️ Benefits

• Services and benefits focused on mental, emotional, and physical well-being for employees and their families

• Access to Aecon University

• Tuition reimbursement opportunities

• Leadership development programs

• Training and professional growth initiatives

• Participation in Employee Resource Groups (ERGs)

• Diversity and inclusion programs

• Accessible accommodations available throughout the interview and hiring process