Associate Director – Specialty Pharmacy Operations

This is a fully remote position, open to applicants in Massachusetts, +1 more state.

📋 Description

• Lead, oversee, and enhance specialty pharmacy and IDN operations within the Market Access and Trade team.

• Manage dispensing operations to increase patient access and adherence, delivering an exceptional experience for both patients and prescribers.

• Collaborate with teams from Patient Access, Marketing, Medical Affairs, Regulatory, Legal, and Market Access.

• Engage with external stakeholders in program operations and assess data and key performance indicators (KPIs).

• Cultivate an understanding of the NASH disease state, Rezdiffra clinical data, and commercialization strategies.

• Monitor the performance of Specialty Pharmacy and IDN against contractual commitments.

• Implement specialty pharmacy services, enhancements, and operational efficiencies.

• Maintain program documentation, scripting, and collateral through legal and regulatory review processes.

• Assess specialty pharmacy vendor performance in conjunction with operations and data analytics teams.

• Assist with quarterly business reviews, prepare relevant materials, communicate vendor expectations, and identify strategic insights.

• Collaborate with Consumer Marketing and Patient Access to enhance specialty pharmacy programs.

• Develop and convey messages to both internal and external channel partners.

• Oversee operational plans, budgets, expenses, and timelines.

• Create and uphold policies, procedures, and business rules for distribution programs.

• Report program-level KPIs and outcomes to leadership.

• Drive cross-functional change management and address complex projects.

• Ensure adherence to ethics, quality, and compliance with market access and channel laws, regulations, and company policies.

⛳️ Requirements

• Bachelor’s degree is required; an advanced degree in Business or Pharmacy is preferred.

• Over 10 years of relevant experience in the biopharma or related industry.

• 3–5 years of customer/vendor management experience within the healthcare industry is strongly preferred.

• A minimum of 3 years of experience in operationalizing specialty pharmacy programs and networks is required.

• Capability to derive insights from data trends to enhance program performance.

• Experience with pre-launch drugs and the introduction of new products is preferred.

• Ability to operate effectively within a cross-functional team and adapt to a rapidly changing environment.

• Exceptional written, organizational, verbal, presentation, and communication skills.

• Proficient in MS Office applications, including PowerPoint, Word, and Excel.

• Willingness to travel approximately 20% of the time.

🏝️ Benefits

• All employees receive equity.

• Flexible paid time off.

• Medical, dental, vision, and life/disability insurance.

• 401(k) options, including traditional, Roth, and employer matching.

• Supplemental life insurance.

• Legal services.

• Mental health benefits available through the Employee Assistance Program for employees and their families.

• Reasonable accommodations provided throughout the hiring process.