Associate Director, Specialty Care Strategy – Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire a deep understanding of Specialty Care’s P&L mechanics and financial drivers to pinpoint sustainable growth, revenue optimization, and gross margin enhancement opportunities.

• Act as the main financial and operational partner to department leadership.

• Convert unit economics and margin drivers into actionable strategies.

• Facilitate cross-functional collaboration among Product, Clinical, Marketing, and Operations teams.

• Develop strategic roadmaps, prioritize high-impact initiatives, and oversee comprehensive execution.

• Manage clinical operations functions while aligning with strategy and operations.

• Integrate AI into operational and clinical workflows to boost efficiency, quality, and scenario modeling.

• Create and manage capacity and workforce planning models.

• Define, monitor, and maintain operational metrics specific to Specialty Care.

• Establish quality program frameworks, execution schedules, and operational standards in collaboration with clinical leaders.

• Directly oversee, mentor, and develop members of the operations team.

• Report to the Senior Director of Strategy & Operations for Specialty Care.

⛳️ Requirements

• A minimum of 8 years of experience in business operations, strategy, or corporate consulting, with at least 3 years in a scaling or high-growth startup setting.

• Expertise in P&L management, gross margin drivers, and unit economics.

• Demonstrated success in translating financial mechanics into operational execution.

• Experience in directly managing or closely partnering with clinical operations to develop and scale care execution roadmaps.

• Proven cross-functional leadership experience across Product, Clinical, Marketing, and Operations departments.

• Practical knowledge of integrating AI and modern analytical tools into business processes.

• Experience in developing workforce planning, staffing, or capacity models.

• Strong analytical abilities and comfort with navigating raw data.

• Experience in people management, including coaching and setting performance expectations.

• Capability to navigate ambiguity and make decisions based on incomplete information.

• Excellent written and executive communication skills.

• Ability to thoughtfully utilize AI tools, apply human judgment to AI outputs, and enhance AI fluency.

🏝️ Benefits

• Health, Dental, and Vision benefits commence on your first day at Spring.

• One Medical accounts available for you and your dependents.

• HSA and FSA plans, with Spring contributing up to $1K for HSAs based on plan type.

• Employer-sponsored 401(k) match of up to 2%.

• Annual allotment of free visits to Spring Health therapists, coaches, and medication management providers for you and your dependents.

• Competitive paid time off, including vacation, sick leave, and company holidays.

• Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to the Noom weight management program.

• Fertility care support through Carrot, along with a $4,000 reimbursement for related fertility expenses.

• Access to Wellhub for fitness, mindfulness, nutrition, and sleep resources.

• BrightHorizons-sponsored childcare, back-up care, and elder care services.

• Up to $1,000 per year for Professional Development Reimbursement.

• $200 per year in donation matching.