Associate Director – Search Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and oversee a team of search experience professionals, comprising 2-4 direct reports ranging from specialist to senior strategist levels.

• Develop and sustain individual development plans, coaching schedules, and mentorship for each member of the team.

• Ensure team retention by fostering positive sentiment and providing clear growth pathways.

• Utilize the ARC framework to drive performance management, offering feedback and recommendations for raises and promotions.

• Manage capacity planning and staffing within the search experience team.

• Encourage innovation and facilitate team training and development in collaboration with the R&D team.

• Provide executive oversight for client accounts, delivering hands-on support and/or functioning as an Account Director.

• Act as the primary escalation point for client issues, providing strategic guidance to resolve concerns.

• Assist in developing high-level strategies, monitoring performance, and responding to internal audit requests.

• Monitor client churn trends and proactively intervene when risk signals arise.

• Support audits, pitches, opportunity identification, case studies, and service expansions.

• Ensure product quality through responsible QA processes.

• Champion the evolution of the Search Experience channel by conducting industry research, obtaining certifications, and experimenting with GEO/AEO and AI search techniques.

• Centralize insights from team experiments; lead initiatives for knowledge sharing and quarterly brainstorming sessions.

• Daily utilize tools such as Claude, Omega, Iris, and Nova to automate repetitive search analysis tasks.

• Maintain expertise in the Power Circuit and Nova ecosystem, driving its adoption throughout the team.

• Assist in recruitment efforts through interviews, skill assessments, and creating business cases for new hires.

• Leverage AI technologies to enhance business processes and maximize the potential of the Nova ecosystem.

⛳️ Requirements

• 4-5 years of experience in digital marketing, with at least 3 years in an agency environment.

• A minimum of 5 years of practical experience in executing search experience strategies.

• Over 3 years of experience in team management, including performance management and development planning.

• Strong grasp of the role of search experience within the marketing funnel.

• Familiarity with organic search, GEO/AEO concepts, and AI search behaviors.

• Excellent written and verbal communication abilities.

• Proven ability to utilize AI for workflow optimization.

• Exceptional organizational and project management skills.

• Strong interpersonal abilities.

• A robust work ethic and a capacity for rapid, independent learning.

• Commitment to a long-term relationship with a growing organization.

🏝️ Benefits

• Competitive base salary with commission opportunities.

• Comprehensive Medical, Dental, and Vision insurance plans with up to 100% employer contribution towards employee monthly premiums.

• 401(k) plan featuring a 4% employer matching contribution.

• Unlimited Time Off available from day one.

• Up to 4 hours per quarter of paid Volunteer Time Off (VTO) for charitable activities.

• Flexible work environment options: fully remote, in-office, or hybrid.

• A one-time $100 USD Work From Home (WFH) stipend added to your first paycheck.

• Access to an Employee Assistance Program (EAP).

• 12 recognized United States national holidays plus 2 mental health recharge days each year.

• Endless opportunities for growth and leadership within a rapidly expanding firm.

• Ongoing employee development programs aimed at personal and professional advancement (Hedgehog and Vital 5s).

• Quarterly awards featuring prize money and recognition for exceptional performance.

• Opportunities to engage in company DEI initiatives.