Associate Director, Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and guide a team of Revenue Operations Solution Engineers, including managing workloads, prioritizing tasks, providing coaching, and supporting performance.

• Act as a point of escalation for intricate client and technical issues.

• Take ownership of strategic client relationships, ensuring effective communication, delivery quality, and client satisfaction.

• Lead and assist with audits, implementations, integrations, and optimization projects for Salesforce, HubSpot, and marketing automation.

• Provide practical expertise in Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.

• Design and offer guidance on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance.

• Simplify complex technical insights into clear recommendations for both executive and non-technical stakeholders.

• Assess strategist work for technical precision and strategic quality prior to client delivery.

• Collaborate with Account Directors and internal leadership to pinpoint expansion and cross-selling opportunities.

• Assist in scoping, solution design, and new business discussions related to RevOps opportunities.

• Create repeatable processes, documentation, playbooks, and technical standards as the Revenue Operations practice expands.

• Maintain oversight of project health, capacity, utilization, and delivery risks across the team.

• Engage with colleagues via virtual meetings and Slack.

⛳️ Requirements

• Minimum of 5 years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related field.

• 1–2 years of direct people management or formal team leadership experience.

• Active Salesforce Administrator Certification.

• Extensive hands-on administration and implementation experience with Salesforce Sales Cloud.

• In-depth knowledge of Salesforce Account Engagement/Pardot.

• At least 2–3 years of hands-on experience with Pardot implementation and administration, if not certified.

• Strong practical experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.

• Proven experience in leading complex CRM and marketing automation implementations, audits, migrations, or optimization projects.

• Solid understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.

• Demonstrated capability to conduct senior-level client discussions and translate technical challenges into business solutions.

• Excellent written and verbal communication skills with the ability to manage client expectations and navigate difficult conversations.

• Ability to balance leadership duties with hands-on technical execution.

• Previous agency experience is highly desirable; consulting or professional services experience is also relevant.

• Additional Salesforce certifications are preferred.

• HubSpot certifications are also preferred.

• Experience working across Salesforce and HubSpot environments for B2B organizations is preferred.

• Experience in scoping projects, supporting sales discussions, and identifying account expansion opportunities is preferred.

• Experience managing multiple concurrent client engagements is preferred.

• Established and current work authorization and permanent residence in the country for global locations.

• Reliable internet access and a professional work environment.

• Ability to remain stationary for extended periods while observing and interpreting written and verbal communication.

🏝️ Benefits

• Competitive base salary.

• Medical, dental, and vision insurance plans.

• Disability and life insurance coverage for you and your family.

• 100% employer-paid insurance plan for you.

• 50% employer contribution for dependents (available in the US, CAD, and MX).

• Access to certified therapists through Spring Health.

• Membership to Headspace.

• Physical therapy services through Omada.

• Access to thousands of Aaptiv virtual workouts.

• Complimentary One Medical membership for primary and virtual care.

• Unlimited PTO (with a minimum of 2 weeks).

• Paid Company Holidays.

• Birthday Off.

• End of Year Recharge (Closed from December 24 to January 1).

• Paid Parental Leave.

• Traditional and Roth 401(k) plans with a 3% company match.

• Annual bonus based on tenure, increasing over time.

• Annual Company-wide Retreat.

• Option to work from a home office.

• PC or Mac provided.