Associate Director, Revenue Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and guide a team of Revenue Operations Solution Engineers, focusing on workload distribution, prioritization, coaching, and performance enhancement.

• Act as an escalation point for intricate client and technical issues.

• Manage strategic client relationships, ensuring effective communication, high-quality delivery, and client satisfaction.

• Lead and facilitate audits, implementations, integrations, and optimization projects for Salesforce, HubSpot, and marketing automation.

• Offer hands-on expertise in Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.

• Design and provide guidance on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance.

• Convert complex technical insights into straightforward recommendations for both executive and non-technical stakeholders.

• Review strategist outputs for technical accuracy and strategic quality prior to delivering to clients.

• Collaborate with Account Directors and internal leadership to pinpoint expansion and cross-sell opportunities.

• Assist in scoping, solution design, and discussions regarding new business for Revenue Operations opportunities.

• Create repeatable processes, documentation, playbooks, and technical standards as the Revenue Operations practice expands.

• Monitor project health, capacity, utilization, and delivery risks across the team.

• Work closely with the Director of Revenue Operations to lead the RevOps team and manage complex client engagements.

⛳️ Requirements

• 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related field.

• 1–2+ years of direct people management or formal leadership experience.

• Active Salesforce Administrator Certification required.

• Extensive hands-on administration and implementation experience with Salesforce Sales Cloud.

• Pardot/Account Engagement certification is highly preferred, or at least 2–3 years of hands-on Pardot implementation and administration experience.

• Strong practical experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.

• Proven experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization projects.

• Solid understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.

• Proven capability to lead senior-level client discussions and translate technical challenges into business solutions.

• Excellent written and verbal communication skills, with the ability to manage client expectations and navigate challenging conversations effectively.

• Ability to balance leadership duties with hands-on technical implementation.

• Previous agency experience is strongly preferred; experience in consulting or professional services is also highly relevant.

• Additional Salesforce certifications are preferred.

• HubSpot certifications are preferred.

• Experience working within both Salesforce and HubSpot environments for B2B organizations is preferred.

• Experience in scoping projects, supporting sales discussions, and identifying account expansion opportunities is preferred.

• Experience managing multiple concurrent client engagements is preferred.

• Must be legally authorized to work in Canada.

• Must currently reside in Canada.

• Must have reliable internet access and a professional background.

• Must be able to remain stationary for extended periods and observe and interpret written and verbal communication.

🏝️ Benefits

• Comprehensive medical, dental, vision plans, disability, and life insurance coverage for you and your family.

• 100% employer-funded plan for you and 50% employer contribution for dependents (US, CAD, MX).

• Access to certified therapists through Spring Health.

• Membership to Headspace.

• Physical therapy services through Omada.

• Aaptiv virtual workouts available.

• Complimentary One Medical membership for primary and virtual care.

• Unlimited PTO (minimum of 2 weeks).

• Paid company holidays.

• Birthday off.

• End of Year Recharge, closed from December 24 to January 1.

• Paid parental leave.

• Traditional and Roth 401(k) with a 3% company match.

• Annual bonus based on tenure, increasing in total amount over time.

• Annual company-wide retreat.

• 100% remote work from a home office.

• PC or Mac provided.