Associate Director, People Operations

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Direct the delivery of People Operations across the APAC region.

• Lead the regional People Operations team, setting priorities, objectives, and responsibilities.

• Ensure uniform People Operations services across various countries in the region.

• Manage employee relations issues, including investigations, disciplinary actions, grievances, performance matters, and workplace concerns.

• Collaborate with Legal and specialized HR functions on complex or high-risk cases.

• Guarantee adherence to local employment laws, policies, and regulatory standards.

• Monitor regional compliance risks and develop mitigation strategies.

• Ensure governance and audit readiness for all People Operations activities.

• Oversee onboarding processes, employment changes, probation management, and offboarding.

• Assist in organizational changes, restructures, and workforce transitions.

• Promote operational excellence in Tier 1 and Tier 2 People Operations activities.

• Track service performance, employee feedback, and operational metrics.

• Execute global People Operations initiatives, standards, and process improvements.

• Facilitate automation, self-service, and digital solutions.

• Serve as a reliable operational partner to HR Business Partners and business leaders.

• Generate reports and insights on employee relations, service demand, compliance, and operational performance.

• Identify emerging risks and propose corrective measures.

• Assist in operational due diligence and integration processes for acquisitions.

⛳️ Requirements

• Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience.

• Professional HR qualification (e.g., CIPD, SHRM, HRCI, or equivalent) is preferred.

• Required advanced experience in multi-country or regional People Operations leadership.

• Significant experience in HR Operations, HR Generalist roles, or Employee Relations across multiple countries.

• Proven experience in leading HR or People Operations teams.

• Comprehensive knowledge of employment law and HR compliance requirements.

• Experience in facilitating organizational change and operational transformation.

• Experience in complex, matrixed, and global organizations.

• Capability in leadership and team development.

• Expertise in employee relations and strong operational judgment.

• Proven ability in operational excellence and process improvement.

• Strong skills in stakeholder and risk management.

• Data-driven decision-making and a customer-centric approach.

• Strong capability in change management.

• Candidates must have legal authorization to work in the country of employment without requiring employer sponsorship.

🏝️ Benefits

• Employees are recognized and valued for their contributions.

• Input and ideas are appreciated and encouraged.

• Equal Opportunity Employer.

• Reasonable accommodations are available for applicants with disabilities.