Associate Director, Patient Support Services

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Formulate strategies and initiatives that support JazzCares across the Sleep, EMD, and Oncology divisions.

• Enhance and implement hub and patient support services strategies.

• Collaborate on market trends and spearhead projects to refine strategies and optimize programs.

• Design and execute access strategies, programs, tactics, and messaging that align with market access objectives.

• Provide seamless, high-touch customer experiences through collaboration with cross-functional teams.

• Develop priorities for the hub, including content, navigation tools, and training for commercial meetings and customer-facing teams.

• Act as an internal subject matter expert in access services.

• Manage access tools, content, and programs like copay assistance, patient assistance, bridge programs, and AFP mitigation.

• Create, monitor, and report on KPIs and operational performance metrics.

• Participate in professional, provider, and patient advocacy conferences.

• Direct vendors and agency partners, including overseeing SLAs and budgets.

• Work in conjunction with Field Access and Field Reimbursement teams on workflows, processes, and training.

• Prepare executive-level presentations for Quarterly Business Reviews and updates for senior leadership.

• Collaborate with Access & Reimbursement, Specialty Trade & Distribution, Brand Marketing, Sales, Field Access, Regulatory, and Patient Advocacy teams.

⛳️ Requirements

• Bachelor’s degree preferred (or an equivalent of directly relevant industry experience may be considered).

• 8+ years of progressive experience in patient support services, hub operations, access marketing, or healthcare operations within the biopharmaceutical sector.

• Direct experience in supporting specialty and/or rare disease products is highly preferred.

• Experience in Sleep medicine, Neuroscience/EMD, or Oncology is strongly preferred.

• Strong acumen in Medicare Part D/commercial reimbursement is highly preferred.

• Proven ability to lead complex, high-impact projects and strategic initiatives from conception to execution.

• Experience managing third-party hub vendors, specialty pharmacies, and creative agencies, including scoping, SLA monitoring, and budget reconciliation.

• Ability to influence without authority and to build consensus while collaborating across matrixed organizational teams.

• Excellent interpersonal, written, and verbal communication skills.

• Extensive experience in delivering presentations to diverse audiences and senior leaders.

• Strong commitment to enhancing patient access, affordability, and adherence.

• Results-oriented mindset with a keen attention to detail, problem-solving skills, and adaptability.

• Willingness to travel up to 30% for corporate meetings, vendor visits, and professional/patient conferences.

🏝️ Benefits

• Discretionary annual cash bonuses or incentive compensation.

• Discretionary equity grants.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k retirement savings plan.

• Flexible paid vacation.

• Remote work arrangement.