Associate Director, Oncology Treatment Site Lead – St. Louis Territory

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversee the onboarding and readiness assistance for product treatment sites.

• Provide education to treatment sites on workflows, system configurations, and operational necessities.

• Conduct process-oriented training utilizing approved materials for initial implementation and continuous support.

• Assist sites in developing the operational skills and knowledge essential for executing a consistent end-to-end treatment journey.

• Act as the operational subject matter expert for the assigned treatment sites regarding the product.

• Offer support to sites concerning product processes, operations, and logistics.

• Serve as the main point of contact for operational challenges.

• Assess and resolve issues through cross-functional collaboration and established procedures.

• Partner with cross-functional oncology field teams to ensure compliant interactions and consistent site experiences.

• Establish trust-based relationships with operational leaders at the sites.

• Utilize company-generated analytics and dashboards to evaluate site operational metrics and pinpoint areas for improvement.

• Integrate site feedback and process insights to assist headquarters teams in enhancing communications, workflows, resources, and education.

• Aid in the potential U.S. launch of an oncology mRNA-based individualized neoantigen therapy for early-stage melanoma.

⛳️ Requirements

• A bachelor's degree is a must.

• At least 5 years of pertinent experience in healthcare or life sciences, encompassing sales, account management, or provider operations/administration.

• A solid understanding of the healthcare ecosystem.

• A proven history of collaborating with provider organizations and operational stakeholders to implement workflows for complex therapies.

• Capability to function effectively in changing processes, uncertain pathways, and environments with numerous dependencies.

• Strong operational problem-solving abilities, including the identification of process friction points, diagnosis of root causes, and coordination of subsequent steps.

• Ability to cultivate and nurture significant customer relationships with operational stakeholders at treatment sites.

• Exceptional interpersonal and communication skills.

• Strong leadership qualities and the ability to collaborate in cross-functional, matrixed organizations.

• Willingness to travel approximately 50% of the time.

• Possession of a valid driver's license.

• Preferred: experience in supporting site activation/readiness and operational support for advanced therapies.

• Preferred: experience with complex oncology workflows.

• Preferred: experience with large oncology systems and navigating multiple stakeholder groups within a single enterprise.

🏝️ Benefits

• Eligibility for annual bonuses.

• Long-term incentive eligibility, if applicable.

• Comprehensive medical, dental, and vision healthcare plans.

• Additional insurance benefits for employees and their families.

• Retirement benefits, including a 401(k) plan.

• Paid holidays.

• Vacation days.

• Compassionate leave days.

• Sick leave.

• Option for remote work arrangements.