Associate Director, Oncology Treatment Site Lead – Northwest Territory

This is a fully remote position, open to applicants in Colorado, +7 more states.

📋 Description

• Oversee the onboarding process and readiness support for product treatment locations.

• Instruct treatment sites on their workflows, system configurations, and operational prerequisites.

• Provide education focused on processes utilizing approved resources.

• Assist sites in building operational capabilities and ensuring consistent execution of the complete treatment journey.

• Act as the operational subject matter expert for the assigned treatment locations.

• Offer support concerning product processes, operations, and logistics.

• Serve as the main point of contact for any operational challenges.

• Triage and resolve issues through cross-functional collaboration and established processes.

• Work alongside oncology field teams to ensure coordinated and compliant engagement.

• Foster trusted relationships with operational leaders at treatment sites.

• Utilize company-generated data and dashboards to evaluate site operational metrics.

• Identify areas for operational enhancement.

• Compile site feedback and process insights for headquarters teams.

• Assist in improving communications, operational workflows, resources, and educational materials.

⛳️ Requirements

• A bachelor's degree is required.

• At least 5 years of relevant experience in healthcare or life sciences, including roles in sales, account management, or provider operations/administration.

• A strong comprehension of the healthcare ecosystem.

• A proven history of collaborating with provider organizations and operational stakeholders to implement workflows for complex therapies.

• Capability to function effectively in ambiguous environments with changing processes, unclear pathways, and numerous dependencies.

• Strong operational problem-solving abilities, including pinpointing process friction points, diagnosing root causes, and coordinating subsequent steps.

• Ability to establish and nurture significant customer relationships with operational stakeholders at treatment sites.

• Outstanding interpersonal and communication skills.

• Proficiency in interacting with individuals from diverse cultures and disciplines.

• Strong leadership capabilities.

• Ability to collaborate within cross-functional, matrixed organizations.

• Willingness to travel approximately 50% of the time.

• A valid driver's license is required.

• Preferred: experience in supporting site activation/readiness and operational support for advanced therapies.

• Preferred: experience dealing with complex oncology workflows.

• Preferred: experience working with large oncology systems and navigating multiple stakeholder groups within a single enterprise.

🏝️ Benefits

• Annual bonus.

• Long-term incentive, if applicable.

• Medical, dental, and vision healthcare options.

• Additional insurance benefits for employees and their families.

• Retirement benefits, including a 401(k) plan.

• Paid holidays.

• Vacation time.

• Compassionate and sick days.

• Remote work arrangement available.

• No relocation necessary.