Associate Director, Oncology Treatment Site Lead

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the onboarding process and readiness assistance for product treatment sites.

• Provide education to treatment sites on workflows, system configuration, and operational prerequisites.

• Deliver education focused on processes using approved materials for both initial implementation and ongoing assistance.

• Assist sites in developing the operational skills and knowledge necessary for consistent end-to-end execution.

• Act as the operational subject matter expert for designated treatment sites.

• Offer support concerning product processes, operations, and logistics.

• Serve as the primary contact for operational concerns.

• Manage and resolve issues through cross-functional collaboration and established processes.

• Partner with oncology field teams to facilitate coordinated and compliant engagement.

• Establish trusted relationships with operational leaders at the sites.

• Utilize company-generated data and dashboards to evaluate site operational metrics and pinpoint areas for improvement.

• Integrate site feedback and process insights to assist headquarters in refining communications, workflows, resources, and training.

• Provide support to accounts located in the North California region.

⛳️ Requirements

• A Bachelor's degree is required.

• At least 5 years of relevant experience in healthcare or life sciences, including roles in sales, account management, or provider operations/administration.

• Strong comprehension of the healthcare ecosystem.

• Documented success in working with provider organizations and operational stakeholders to implement workflows for complex therapies.

• Capability to function effectively in dynamic processes, ambiguous situations, and environments with numerous dependencies.

• Strong operational problem-solving abilities, including identifying process friction points, diagnosing root causes, and coordinating subsequent actions.

• Proficient in building and nurturing significant customer relationships with operational stakeholders at treatment sites.

• Exceptional interpersonal and communication skills.

• Strong leadership qualities and the ability to collaborate within cross-functional, matrix organizations.

• Willingness to travel approximately 50% of the time.

• A valid driver's license is required.

• Preferred: experience in supporting site activation/readiness and operational assistance for advanced therapies.

• Preferred: familiarity with complex oncology workflows.

• Preferred: experience with large oncology systems and various stakeholder groups within a single enterprise.

🏝️ Benefits

• Eligibility for annual bonuses.

• Long-term incentive eligibility, if applicable.

• Comprehensive medical, dental, and vision healthcare plans.

• Additional insurance benefits for employees and their families.

• Retirement benefits, including a 401(k) plan.

• Paid holidays.

• Vacation days.

• Compassionate leave days.

• Sick days.

• Flexible remote work arrangements.