Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

This is a fully remote position, open to applicants in Louisiana, +2 more states.

📋 Description

• Oversee, develop, and directly lead a team of Field Reimbursement Managers responsible for access and fulfillment across Neuroscience healthcare provider accounts.

• Implement the PECS Field Reimbursement Manager strategy.

• Provide healthcare providers, patients, and caregivers with essential information, tools, and resources to facilitate the initiation and continuation of therapy.

• Promote communication among Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales teams.

• Inspire, coach, develop, and retain a diverse team.

• Direct a regionally aligned team of up to 10 direct reports to enhance access and fulfillment impact.

• Create both long-term and short-term strategic plans and oversee the execution of related initiatives.

• Establish a strong team culture, drive accountability, manage FRM performance, cultivate customer relationships, and meet team objectives.

• Guide FRMs in utilizing data insights and account management skills to overcome access challenges.

• Assist in identifying and resolving access and fulfillment challenges related to Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit.

• Develop trust-based relationships and collaborate with internal partners while working independently in the field.

• Manage and distribute the budget in accordance with team goals.

• Perform additional tasks as assigned.

• Execute responsibilities in compliance with the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement.

• Report to the Field Director, Field Access & Affordability Solutions within PECS.

⛳️ Requirements

• A Bachelor's Degree is mandatory.

• An MBA or other relevant graduate-level degree is preferred.

• A minimum of 8 years of experience in healthcare business is essential.

• A focus on biopharmaceutical market access, field reimbursement, or managed markets is preferred.

• Familiarity with account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes.

• At least 3 years of direct people management experience.

• Proven leadership abilities and performance success in previous roles.

• A valid Driver's License in one of the 50 United States is required.

• Must reside within the designated geography or be willing to relocate.

• Experience in the Neuroscience disease state is preferred.

• An MBA or other advanced degree/relevant certifications are preferred.

• A demonstrated ability to navigate complex, high-profile business situations.

• Experience in developing and implementing customer-focused strategies.

• Ability to collaborate effectively across functions in a matrix environment.

• Exceptional communication skills, both written and verbal.

• Strong analytical and problem-solving capabilities.

• Experience within the Neuroscience therapeutic market is advantageous.

• A commitment to learning about emerging technologies, such as AI, through exploration, iteration, and the application of new tools is preferred.

• Experience in enhancing team AI literacy and confidence, promoting responsible AI use and sound judgment is preferred.

• Willingness to travel up to 75% of the time.

🏝️ Benefits

• An inclusive work environment.

• Accommodations during the interview process for applicants with disabilities.

• Equal opportunity employment.