Associate Director – Field Reimbursement, Patient Engagement, Customer Solution

This is a fully remote position, open to applicants in District of Columbia, +2 more states.

📋 Description

• Inspire, guide, coach, develop, and retain a diverse team of Field Reimbursement Managers.

• Directly oversee a regionally aligned team of up to 10 direct reports.

• Implement the PECS Field Reimbursement Manager strategy across Neuroscience healthcare provider accounts.

• Enhance access and fulfillment for patients initiating or continuing therapy.

• Formulate both short- and long-term strategic plans and manage the execution of associated tactics.

• Realize district vision, foster team culture, drive accountability, manage FRM performance, cultivate customer relationships, and meet team objectives.

• Mentor FRMs to utilize data insights and account management skills to overcome access barriers.

• Assist in identifying and resolving access and fulfillment challenges related to Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit.

• Establish relationships and collaborate with Sales District Managers, SCG, Franchise Marketing, Brand, and other internal and external partners.

• Operate in the field with minimal oversight.

• Manage and distribute budget in accordance with team goals.

• Promote communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales.

• Report to the Field Director, Field Access & Affordability Solutions within the PECS organization.

⛳️ Requirements

• A Bachelor’s Degree is mandatory.

• An MBA or another relevant graduate degree is preferred.

• A minimum of 8 years of experience in healthcare business is required.

• Familiarity with account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes.

• At least 3 years of experience in direct people management.

• Proven leadership skills and a track record of performance success in previous positions.

• A valid Driver's License in one of the 50 United States.

• Must reside within the designated geography or be willing to relocate.

• Experience with Neuroscience disease states is preferred.

• An MBA or other advanced degree/relevant certifications are preferred.

• Demonstrated ability to navigate complex, high-profile business situations.

• Experience in creating and implementing customer-focused strategies.

• Capability to effectively collaborate across functional areas in a matrix environment.

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Experience in the Neuroscience therapeutic market.

• A demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and application of new tools over time is preferred.

• Experience in enhancing team AI literacy and confidence, promoting responsible AI use and sound judgment is preferred.

• Willingness to travel up to 75% of the time.

🏝️ Benefits

• Consolidated retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; Colorado residents – 48 hours; Washington residents – 56 hours.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal, and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.